Sophia Hazenberg
Wyoming,MI
Summary
Versatile professional with experience in customer relations, caregiving, and education. Strong in teamwork, organization, and calm problem-solving. Committed to delivering compassionate service, supporting others, and maintaining high standards in busy environments.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Maria's Pizza
Caledonia, Michigan
07.2023 - Current
- Ensured guest satisfaction by providing attentive service and courteously resolving service requests.
- Served dining room guests with attentive hospitality.
- Delivered pizza, appetizers, and beverages to tables promptly.
- Initiated positive guest interactions through friendly greetings, fostering a welcoming atmosphere.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within a fast-paced environment.
- Collaborated with team members to deliver high-quality service to customers.
- Maintained clean tables, counters, and service areas throughout shifts.
- Following food safety and alcohol service standards at Maria's Pizza.
Certified Nursing Assistant
Corewell Health Rehabilitation and Continuing Care
Kentwood, Michigan
09.2016 - Current
- Assisted patients with daily living tasks, enhancing their comfort and dignity.
- Answered call lights promptly and assisted with patient needs.
- Responded quickly to emergency situations involving sudden illness or injury.
- Observed unusual symptoms and reported changes to the charge nurse.
- Documented patient care, condition, and progress accurately for effective communication with medical staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Built strong relationships with patients, caregivers, and healthcare teams to support personalized care plans.
Healthwise Teacher/CPR Instructor
GRACE Home School Association
Grandville, Michigan
09.2021 - 05.2023
- Monitored and assessed learner performance during CPR skill practice drills to ensure competency and readiness.
- Planned homeschool lessons for GRACE Home School Association students.
- Adapted curriculum based on individual student learning needs, enhancing understanding and engagement.
- Delivered instruction across core subjects in homeschool setting.
- Prepared and maintained classroom environments for student learning and development.
- Engaged students through interactive lectures and discussions, fostering an inclusive learning environment.
- Attended educational workshops to enhance teaching skills., training and conferences to improve educational skills.
- Prepared and graded subject tests for students.
- Remaining calm and patient in student interactions to support individual growth and development.
Nanny
Private Household
Grand Rapids, Michigan
10.2018 - 08.2024
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Planned age-appropriate learning and recreational activities
- Researched and implemented engaging activities to enhance children's development and foster interest in learning.
- Supervised children's play and daily activities to ensure safety and promote development.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Performed light housekeeping duties related to childcare, including laundry and meal preparation, to maintain a clean and organized environment.
- Maintained children's laundry, clothing, and room organization
- Transported children to school, extracurricular activities, and appointments.
Education
High School Diploma -
Grace Home School Association
Grandville, MI05-2016
Skills
- Table service
- Order management
- POS systems
- Cash management
- Food handling procedures
- Health safety practices
- Customer relations
- Difficult customer handling
- Conflict resolution
- Composure under pressure
- Active listening
Timeline
Server/Bartender
Maria's Pizza
07.2023 - Current
Healthwise Teacher/CPR Instructor
GRACE Home School Association
09.2021 - 05.2023
Nanny
Private Household
10.2018 - 08.2024
Certified Nursing Assistant
Corewell Health Rehabilitation and Continuing Care
09.2016 - Current
High School Diploma -
Grace Home School Association