Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Sophia Higgs

Raleigh,NC

Summary

I am a performance-driven worker with stellar record of accomplishment in connecting with target audiences and driving remarkable engagement. I'm proactive, well-organized, and successful at meeting and exceeding goals. I have a background in multiple public-facing roles in both customer service and non-profit environments.

Overview

3
3
years of professional experience

Work History

Sales Associate

Madewell
Raleigh, NC
11.2024 - Current
  • Helped customers in person and over the phone to find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Front Office Coordinator

Sewanee Counseling and Psychological Services
Sewanee, TN
08.2023 - 05.2024
  • Greeted and welcomed guests upon arrival and responded to messages and emails to the office.
  • Processed insurance information and verified patient coverage, reducing billing errors and delays.
  • Managed front desk operations and assisted counselors with their office tasks and scheduling.
  • Resolved customer questions and complaints quickly and efficiently.

Summer Intern

Roberson Project on Slavery, Race,& Reconciliation
Sewanee, TN
05.2023 - 08.2023
  • Conducted in-depth research on historical context of small heritage site for public education.
  • Led volunteers in a small-scale archaeological initiative focused on enhancing public participation.
  • Produced display highlighting historical significance of an early 20th century African-American site and associated summer volunteer activities.
  • Cataloged site artifacts and maintained organized records.

Diversity, Equity, Inclusion, and Empowerment Chai

Alpha Delta Theta Sorority
Sewanee, Tennessee
08.2021 - 05.2022
  • Developed initiatives aligned with Alpha Delta Theta's values for campus-wide engagement.
  • Established guidelines for behavioral standards committee.
  • Designed engaging infographics for sorority's social media to announce events and initiatives

Education

Bachelor of Arts - Anthropology

Sewanee: The University of The South
Sewanee
05-2023

Skills

  • Digital Engagement and Content Creation
  • Collaboration
  • Communication Skills
  • Growth-Oriented
  • Time Management
  • Canva
  • Microsoft Suite
  • Adobe Suite
  • Intermediate French
  • Brand Management

Accomplishments

  • Graduated with honors

Affiliations

  • President of the University Choir and Sewanee: The University of the South

Timeline

Sales Associate

Madewell
11.2024 - Current

Front Office Coordinator

Sewanee Counseling and Psychological Services
08.2023 - 05.2024

Summer Intern

Roberson Project on Slavery, Race,& Reconciliation
05.2023 - 08.2023

Diversity, Equity, Inclusion, and Empowerment Chai

Alpha Delta Theta Sorority
08.2021 - 05.2022

Bachelor of Arts - Anthropology

Sewanee: The University of The South

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Sophia Higgs