Sophia Hilliard
Middletown ,DE
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate heavy lifts.
Overview
5
5
years of professional experience
Work History
Key Holder
Living Well Pharmacy
08.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Developed a reputation for exceptional patient care by consistently delivering attentive service, expertly crafted treatment plans, and genuine empathy throughout the entire healing journey.
Customer Service Representative
Lowes Home Improvment
07.2023 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Warehouse Associate
Amazon
07.2022 - 06.2023
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
Food Prep Cook
Wisos Crab & Seafood
08.2020 - 11.2021
- Served attractive, appetizing meals and deployed proven tasting techniques to confirm quality, taste and palatability prior to service.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and assisted new kitchen staff members.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
Cashier
Florence Ewald Burns
10.2020 - 05.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Developmental Psychology
William Penn
713 E Basin RD, New Castle, DE07.2022
Skills
- Cash Register Operations
- Health and Safety
- Complex Problem-Solving
- Warehouse Operations
- Serve Customers
- Quality Control
- Leadership
- Instructing
Languages
Spanish
Professional Working
Timeline
Key Holder
Living Well Pharmacy
08.2024 - Current
Customer Service Representative
Lowes Home Improvment
07.2023 - 08.2025
Warehouse Associate
Amazon
07.2022 - 06.2023
Cashier
Florence Ewald Burns
10.2020 - 05.2021
Food Prep Cook
Wisos Crab & Seafood
08.2020 - 11.2021
Developmental Psychology
William Penn