Summary
Skills
Overview
Work History
Education
Timeline
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Sophia Hollingsworth

Scottsdale,AZ

Summary

Successful professional customer service coupled with a friendly personality and success in a fast paced luxury client centric retail environment. Providing a strong history of customer satisfaction while providing end resolution satisfaction and retention.

Skills

  • Product Knowledge
  • Self -motivated
  • Brand Promotion
  • Interpersonal skills
  • Teamwork and Collaboration
  • Relationship Building

Overview

6
6
years of professional experience

Work History

Client Account Specialist

Advantage Credit Inc.
06.2019 - 09.2023
  • Enhanced client satisfaction by providing exceptional account management services and timely responses to inquiries.
  • Developed strong relationships with clients, fostering loyalty and trust through consistent communication and personalized attention.
  • Streamlined internal processes for improved efficiency in managing multiple accounts concurrently.
  • Implemented strategies to increase revenue by identifying upselling opportunities and promoting additional products or services.
  • Interacted with team members across departments to research and resolve customer issues.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.

Luxury Sales Stylist /Seasonal Worker

Saks Fifth Avenue
04.2020 - 12.2022
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and department protocol
  • Built strong and lasting rapport with clients through consistent delivery, follow up on previous purchase satisfaction, suggesting new merchandise and inviting clients to upcoming events
  • Experience working in a luxury or client-centric retail environment or has a strong history involving customer service, dealing with a diverse and elevated clientele.
  • Someone who is motivated to continuously improve personal performance and continued knowledge to serve as an expert for the client
  • Set and achieved personal sales goals while supporting team quotas


Retail Sales Specialist

Nordstrom
01.2021 - 03.2022
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations
  • Boosted sales revenue through effective upselling and cross-selling techniques
  • Works well in a team setting, possesses elevated interpersonal skills and proven success working with elevated client based
  • Collaborated with a team members to achieve monthly sales targets and maintain high-performance standards
  • Developed strong relationships with customers, resulting in repeat business and loyalty
  • Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
  • Identified opportunities for upselling complementary items during interactions with clients.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Greeted customers and helped with product questions, selections, and purchases.

Sales Associate

Ann Taylor
02.2018 - 08.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Bachelor of Arts - Political Science

Knoxville College
Knoxville, TN

Timeline

Retail Sales Specialist

Nordstrom
01.2021 - 03.2022

Luxury Sales Stylist /Seasonal Worker

Saks Fifth Avenue
04.2020 - 12.2022

Client Account Specialist

Advantage Credit Inc.
06.2019 - 09.2023

Sales Associate

Ann Taylor
02.2018 - 08.2019

Bachelor of Arts - Political Science

Knoxville College

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Sophia Hollingsworth