Sophia Johnson
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude, ready to contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Wentworth Institute Of Technology
10.2023 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Desk Attendant
Wentworth Institute Of Technology
09.2022 - Current
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
- Maintained cleanliness of entranceway.
- Greeted guests entering and exiting facility.
General Merchandise Stocker
Target
08.2022 - Current
- Helped customers locate desired items and transfer oversized items to vehicles.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Assisted maintenance team with organizing and cleaning stockroom and store near shift close.
- Blocked and faced products on displays and shelves in accordance with company policy.
Assistant Dance Teacher
Alicia's Dance Studio
09.2017 - 06.2022
- Used age-appropriate vocabulary and music to teach class, keeping positive, enthusiastic attitude.
- Rectified potential hazards such as untied shoelaces or poor spacing to prevent student injury.
- Observed students to determine physical and artistic qualifications and limitations.
- Maintained cleanliness of lobby and studios by sweeping floors, emptying trash receptacles and wiping down surfaces.
- Assisted in choreographing routines for several classes.
Education
Bachelor of Science - Computer Engineering
Wentworth Institute of Technology
Boston, MA08.2026
High School Diploma -
Southeastern Regional Vocational Technical H.S.
South Easton, MA05.2022
Skills
- Technical Troubleshooting
- Software Debugging
- Application Installations
- Customer Support
- Problem Resolution
- Software Installation
- Programming: Python and Java
- Electronics building: Perf Board and Soldering
- Designing with Autodesk Inventor
- Multisim
- Multitasking Abilities
- Teambuilding
Certification
OSHA Certification
Timeline
Technical Support Specialist
Wentworth Institute Of Technology
10.2023 - Current
Desk Attendant
Wentworth Institute Of Technology
09.2022 - Current
General Merchandise Stocker
Target
08.2022 - Current
Assistant Dance Teacher
Alicia's Dance Studio
09.2017 - 06.2022
Bachelor of Science - Computer Engineering
Wentworth Institute of Technology
High School Diploma -
Southeastern Regional Vocational Technical H.S.
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