Sophia Joseph
Bradenton,FL
Summary
Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates. Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty. Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Health Occupations Students of America, HOSA
Bradenton, Florida
08.2024 - Current
- Greeted members in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Inquirer about health based events, including nursing
- help students studying for exams regarding their events
Reading and Math Tutor
Kumon Learning Center
Bradenton, FL
11.2022 - Current
- I help kids with their assigned kumon packets, i teach them how to solve equations and read sentences
- Assisted students with understanding mathematical concepts such as algebra, geometry, and calculus.
- Provided individualized tutoring sessions to help students enhance their math skills.
- Developed lesson plans tailored to each student's learning needs and abilities.
- Conducted assessments of student progress throughout the tutoring process.
- Instructed students on proper techniques for solving problems in mathematics.
- Explained various methods for solving equations and other math problems.
Sargeant of Arms
Technologies Students Association
Bradenton, Florida
08.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- hold chapter meetings, write notes for the meetings
- help students with events i'm experts in
- make portfolios and powerpoints for the events
Class Vice President
Student Government Association
Bradenton, Florida
08.2021 - Current
- Organized and facilitated school-wide meetings to discuss class issues.
- Provided support for student initiatives and activities, such as fundraisers and volunteer projects.
- Assisted in developing a budget to fund all senior class events.
- Make posts about upcoming senior events on the senior instagram page
- oversee all senior activities
- fill in for the president when needed
Captain
Knanaya Catholic Church of Florida Dance Team
Bradenton, Florida
05.2020 - Current
- Come up with cultural dances in order to preform for religious events
- study and watch videos in order to come up with ideas for performances
- lead and teach the dances to girls
- pick out songs and display them
- in charge of financial fees and costumes
President of Student Union
Knanaya Catholic community of Florida Youth Group
Brandon, FL
01.2020 - Current
- Organized and implemented events to promote student involvement in the Union.
- Created and distributed surveys to assess student opinion of the Union.
- Developed a budget for the Union based on anticipated costs, income, and fundraising goals.
- Cultivated relationships with members of the campus community and local businesses to increase support for the Union.
- Created outreach programs to increase membership in the Union and engagement among members.
- Collaborated with other student organizations to coordinate activities that benefit both groups.
- Assisted in developing policies for operation of the Union.
- Coordinated weekly meetings with officers of the Union to discuss progress towards goals set by executive board.
- Provided guidance and advice to committees within the Union regarding their responsibilities and tasks.
Captain
Nolettes Dance Team
Bradenton, FL
06.2021 - 05.2025
- Leading stretch
- Leading and teaching dances
- leading exercises before practice
- set up equipment for performances
- tape and fix equipment
- come up with choreography for dances and performances
Volunteer
Brandon regional hospital
Brandon, Florida
02.2024 - 06.2024
- print out badges for family visiting patients
- help out nurses
- wheel patients
- print copies
- walk patients from the waiting rooms to pre-ops to prep for surgery
- help the physical therapist walk with patients and fix their mobility
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Developed new ideas to increase volunteer recruitment and retention rates.
- Attended weekly meetings to discuss progress and future initiatives.
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Served as an ambassador for the organization at community outreach events.
- Provided guidance and support to fellow volunteers during their shifts.
Education
High School Diploma -
Southeast High School
Bradenton, FL05-2025
Skills
- Membership renewals
- Service Upselling
- Member retention
- Issue Resolution
- Product Sales
- Client Education
- Healthcare knowledge
- Sales strategy
- Account Management
- Policy understanding
Accomplishments
- Solo and Ensemble district superior awards all four years for my dance solos and group dances
- 1st place in Audio Podcasting, Technologies Students Association States
- 3rd place TEAMs at States
- 3rd place Chapter Team at states
Timeline
Member Service Representative
Health Occupations Students of America, HOSA
08.2024 - Current
Volunteer
Brandon regional hospital
02.2024 - 06.2024
Reading and Math Tutor
Kumon Learning Center
11.2022 - Current
Sargeant of Arms
Technologies Students Association
08.2021 - Current
Class Vice President
Student Government Association
08.2021 - Current
Captain
Nolettes Dance Team
06.2021 - 05.2025
Captain
Knanaya Catholic Church of Florida Dance Team
05.2020 - Current
President of Student Union
Knanaya Catholic community of Florida Youth Group
01.2020 - Current
High School Diploma -
Southeast High School
Similar Profiles
Mywand WahdathMywand Wahdath
HOSA Executive at Health Occupations Students of America, HOSAHOSA Executive at Health Occupations Students of America, HOSA
Jackson HaferJackson Hafer
Club President at Health Occupations Students Of America, HOSAClub President at Health Occupations Students Of America, HOSA
Jaqueline PerezJaqueline Perez
Volunteer at Health Occupations Students Of America, HOSAVolunteer at Health Occupations Students Of America, HOSA