Sophia Kaufenberg
Saint Paul,MN
Summary
Entergetic and reliable server, bringing in 4 years of experience with a strong focus on customer satisfaction and teamwork. Thrives in high volume settings while giving high quality service. Blend of hard and soft skills essential for different roles.
Overview
9
9
years of professional experience
Work History
Server
Alarys Bar
07.2024 - Current
- Working efficiently under pressure in a high volume restaurant
- Managing 13+ table sections
- Upselling on food and beverages
- Exceptional customer service for a memorable experience
- Taking orders and delivering food and beverages quickly
- Maintaining cleanliness of tables throughout the guests experience. Quickly flipping tables
- Answering questions and utilizing my knowledge of the menu to make recommendations
- Acquired extra knowledge of sports/game days within the industry
- Completing opening/closing tasks in a timely manner
- Maintaining high standards of personal appearance and hygiene to reflect positively on the establishment
Server/Daytime Bartender
Bennetts Chop and Railhouse
07.2021 - 01.2025
- Providing expectational upscale dining service, meeting guests needs by making informed food and beverage recommendations and ensuring seamless service throughout their stay
- Memorizing wine and cocktail details to pair with specific entrees
- Efficiently clearing tables to ensure a positive dining experience
- Having clear communication with staff to meet guests needs
- Handling requests and complaints in a professional manner while providing solutions
- Daytime bartending is equivalent to the above bullet points in addition I ensure responsible drinking
- Handling cash, e-tabs, pull tabs and slot machines
- Mixing and serving alcoholic beverages in a timely manner
- Setting up the restaurant and bar up for success for the next employees
Health and Safety Coordinator
New Creations Child Care
12.2018 - 06.2022
- Ensuring licensing protocols are being met in kitchens, classrooms, and playgrounds
- Completing and filing daily safety checklists
- Conducting monthly tornado and fire drills
- Giving welcoming and well informed tours of the child care center
- Administrated medicine to children when needed
- Collected and filled classrooms weekly/monthly: crib checks, accident reports, cleaning checklist, behavioral reports, fridge/freezer temperature checks, cot charts etc....
- Assisting Director in their needs
- Always helping where needed
- Stocking emergency backpack with correct materials
- ServSafe classes
- Serving Infant Toddler and Preschool classrooms breakfast, snacks, and lunches with appropriate portions and dietary needs
- Cleaning child care center
Customer Service Associate
Cardinal Corner- A Wild Bird & Gift Store
01.2016 - 02.2021
- Controlling and creating marketing for social media
- Answering questions about bird feeding and giving recommendations based on their needs
- Ensuring shelf's are stocked throughout the day and assisted with inventory
- Helping transport 50lbs+ bags of seed to convince customers
- Trained in new associates
- Handling cash, check, and card transactions
- Keeping a positive attitude always focusing on the customer needs
Education
Simley High School
Inver Grove Heights, MNSkills
- Efficient under pressure
- Teamplayer
- Customer service
- Adaptability
- Communication skills
- Multitasking
- Patience
- Problem solving
Timeline
Server
Alarys Bar
07.2024 - Current
Server/Daytime Bartender
Bennetts Chop and Railhouse
07.2021 - 01.2025
Health and Safety Coordinator
New Creations Child Care
12.2018 - 06.2022
Customer Service Associate
Cardinal Corner- A Wild Bird & Gift Store
01.2016 - 02.2021
Simley High School
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