Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Kohl

Wausau,WI

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Nice As New
10.2021 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Supported loss prevention goals by monitoring shopper behavior.

Personal Shopper

Walmart
10.2020 - 07.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Loaded and unloaded orders at customer's homes or locations.

Ice Cream Server

Briqs Soft Serve
03.2020 - 07.2020
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Observed health code regulations and internal policies for cleaning and sanitizing.

Education

No Degree - Marketing

NTC
Wausau, WI
05.2025

High School Diploma -

Wausau West Highschool
Wausau, WI
05.2021

Skills

  • Engaging with Diverse Customers
  • Safety and Cleanliness Standards
  • Product Recommendations
  • Teamwork and Collaboration
  • Store Opening and Closing
  • Suggestive Selling
  • Strong Communication and Interpersonal Skills

Timeline

Retail Sales Associate

Nice As New
10.2021 - Current

Personal Shopper

Walmart
10.2020 - 07.2021

Ice Cream Server

Briqs Soft Serve
03.2020 - 07.2020

No Degree - Marketing

NTC

High School Diploma -

Wausau West Highschool

Similar Profiles

CREATE PROFILE
Sophia Kohl