Sophia KROGER
Fort Thomas,Ky
Summary
Results-driven professional skilled in generating sales leads and optimizing team performance through strategic collaboration. Experience in leveraging data analytics to enhance operational efficiency and develop customized sales presentations. Focus on building client relationships that drive satisfaction and resource connection.
Overview
5
5
years of professional experience
Work History
Sales Representative
Cintas
Cincinnati, Ohio
01.2026 - Current
- Prepared sales presentations tailored to client needs and industry trends.
- Generated new sales leads through cold calling and networking activities.
- Utilized CRM software to track customer interactions and sales activities efficiently.
- Collaborated with team members to address customer inquiries and resolve issues promptly.
Management Trainee
Cintas
Cincinnati, OH
12.2024 - 01.2026
- Rotated through key business functions including sales, operations, service, and administration to develop a comprehensive understanding of company processes and leadership strategies.
- Led a small team or project within the rotation, demonstrating leadership and problem-solving abilities.
- Analyzed performance metrics and KPIs to monitor department success and identify areas for operational improvement.
- Shadowed and worked closely with senior management to learn best practices in team leadership, revenue growth, and customer management.
Case Manager
Greater Cincinnati Behavioral Health Services
Cincinnati, OH
06.2024 - 12.2024
- Connected clients with community resources and programs.
- Assessed client needs and determined appropriate services.
- Provided crisis intervention as needed to ensure client safety.
- Developed comprehensive case management plans for clients.
Big Sister
Big Brothers Big Sisters
Knoxville, Tn
08.2023 - 08.2024
- Mentored on academic and personal issues, making a positive impact on at-risk youth.
- Engaged youth in planned activities, arranging sports and service outings.
- Demonstrated positive role modeling to improve behavior across diverse lifestyles.
- Collaborated with family members, instructors, and administrative staff to identify individual student priorities and resource needs.
Animal Foster Parent
Humane Society
Knoxville, Tn
08.2021 - 08.2024
- Enhanced animals' well-being through varied routines including street, park, and nature walks.
- Maintained detailed records of pet behaviors, activities, and incidents to ensure optimal care.
- Delivered regular updates to supervisor with photos, videos, and locations to track progress and engagement.
- Followed dogs' exact regimens for feeding, medication and grooming.
Lead Hostess
Nama
Knoxville, Tn
03.2021 - 08.2024
- Upheld restaurant's service-oriented reputation by staying positive and upbeat in every situation.
- Coordinated server rotation to maintain optimal restaurant flow during peak hours.
- Managed restaurant reservations to ensure efficient seating and customer satisfaction., preparing tables and achieving consistent on-time seating.
- Trained new hosts to enhance team performance and service quality.
Kennel Technician
Noah's Ark Animal Hospital
Fort Wright, Ky
12.2021 - 08.2023
- Stabilized and treated animals during emergencies, contributing to positive health outcomes.
- Met health needs of animals by administering topical and oral medications.
- Maintained accurate records of weight, behaviors, and food intake to support veterinary care and health monitoring.
- Provided expert service and compassionate care for pets, ensuring customer satisfaction and pet well-being.
Education
Bachelor of Arts (B.A.) - Psychology, Child and Family Studies, Women, Gender, and Sexuality
University of Tennessee
Knoxville, Tn05-2024
Skills
- Sales strategies
- Lead generation
- Client relationship management
- CRM software
- Sales performance
- Presentation skills
- Prospecting skills
- Time management
- Conflict Resolution
- Process improvements
- Business development
- Active Listening
Volunteer Experience
- Big Sister, Big Brothers Big Sisters, Knoxville, TN, 08/01/23, 08/01/24, Improved behavior with positive role modeling choices across different lifestyles., Kept youth focused on positive activities, arranging sports, entertainment and service outings., Mentored on academic and personal issues, making positive impact on at-risk youth., Conferred with family members, instructors and administrative staff to determine individual student priorities and resource requirements.
- Animal Foster Parent, Humane Society, Knoxville, TN, 08/01/21, 08/01/24, Followed dogs' exact regimens for feeding, medication and grooming., Varied animals' routines with street, park and nature walks., Kept records to document pet behaviors, activities and incidents or concerns., Provided regular updates to supervisor, sharing photos, videos and locations.
Timeline
Sales Representative
Cintas
01.2026 - Current
Management Trainee
Cintas
12.2024 - 01.2026
Case Manager
Greater Cincinnati Behavioral Health Services
06.2024 - 12.2024
Big Sister
Big Brothers Big Sisters
08.2023 - 08.2024
Kennel Technician
Noah's Ark Animal Hospital
12.2021 - 08.2023
Animal Foster Parent
Humane Society
08.2021 - 08.2024
Lead Hostess
Nama
03.2021 - 08.2024
Bachelor of Arts (B.A.) - Psychology, Child and Family Studies, Women, Gender, and Sexuality
University of Tennessee