Sophia LaFemina
Greensboro,NC
Summary
Proven track record in enhancing customer and guest experiences in restaurant and daycare, showcasing exceptional skills in cleaning and sanitizing, and social development. Expert in fostering a safe, engaging environment, significantly contributing to team efforts and event success. Demonstrates creative thinking and effective records management, ensuring privacy and efficiency.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Green Valley Grill
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Seller
Depop
06.2024 - Current
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
Daycare Assistant
Coco B's Playhouse
03.2023 - Current
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Volunteer
Jan's Animal Rescue
02.2018 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events
- Used strong interpersonal communication skills to convey information to potential adopters. .
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Completed daily domestic tasks in shelters and homes.
Education
Pre-college
Grimsley High School
Greensboro, NC06.2026
Greensboro College
Greensboro, NC06.2026
Skills
- Cleaning and sanitizing
- Infant Care
- Health and safety
- Early Childhood Education
- CPR training
- Social Development
- Activities Planning
- Friendly and Respectful
- Creative Thinking
- Records Management
Affiliations
- Carolina Spike Force Volleyball
- Proximity Church Youth Group
- Jan’s Animal Rescue
- St. Paul’s Apostle Catholic Church
- Depop
Certifications
Certified January 2024 for Infant and adult CPR via Heart Smart Medical Training Company.
Certified January 2024 for First Aid.
Timeline
Seller
Depop
06.2024 - Current
Daycare Assistant
Coco B's Playhouse
03.2023 - Current
Volunteer
Jan's Animal Rescue
02.2018 - Current
Restaurant Hostess
Green Valley Grill
Pre-college
Grimsley High School
Greensboro College
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