Layla Burton
Glen Allen,VA
Summary
Experienced Hostess and Server with expertise in menu memorization and customer loyalty promotion. Recognized for exceptional multitasking skills and a positive, patient attitude. Proven track record in enhancing guest satisfaction and managing reservations effectively. Strong ability in menu knowledge and complaint resolution, ensuring efficient service and a welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Crafted Tap House Kitchen
Glen Allen, VA
05.2023 - Current
- Greeted and seated guests promptly upon arrival to ensure a welcoming experience.
- Managed reservation systems to organize dining flow and optimize table assignments.
- Provided menu information and answered questions to enhance guest satisfaction.
- Coordinated with kitchen and wait staff to ensure timely service for all patrons.
- Monitored dining area cleanliness and ambiance for a comfortable atmosphere.
Food and Beverage Server
Crafted
Richmond, Virginia
06.2023 - 03.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in menu presentation and daily specials to enhance guest experience.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of dining area throughout shift.
- Processed payments accurately using point-of-sale system for efficient transactions.
Lifeguard
Hungary Creek Recreation Association
Glen Allen, VA
06.2020 - 08.2021
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
Education
Bachelor of Science - Communication Studies And Public Relations
James Madison University
Harrisonburg, VA05-2026
High School Diploma -
Glen Allen High School
Glen Allen, VA06-2022
Skills
- Menu Recommendations
- Payment Processing
- Complaint Handling
- Guest satisfaction
- Menu knowledge
- Flexible Schedule
- Cleaning and sanitizing
- Reservation handling
- Guest Engagement
- Table Setting
- Table Bussing
- Strong Work Ethic
- Positive and professional
- Guest Seating
- Reservations Management
- Safety training
Affiliations
- Member of Alpha Sigma Alpha
- Volunteer for Special Olympics
- Swim instructor
- Girl Scout
- Volunteer at Henrico Doctors Hospital
Timeline
Food and Beverage Server
Crafted
06.2023 - 03.2024
Restaurant Hostess
Crafted Tap House Kitchen
05.2023 - Current
Lifeguard
Hungary Creek Recreation Association
06.2020 - 08.2021
Bachelor of Science - Communication Studies And Public Relations
James Madison University
High School Diploma -
Glen Allen High School