Sophia Landucci
El Dorado Hills,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Equipped with strong problem-solving abilities and excellent communication skills. Poised to contribute to team success and achieve positive results while advancing organizational objectives.
Overview
7
7
years of professional experience
Work History
Waitress
BJ's Restaurant and Brewhouse
02.2022 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Sales Associate-Manager
Sun Diego
09.2021 - 02.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained accurate records of all transactions, inventory movements, allowing for improved operational efficiency.
Waitress
Friends With Benedicts Mimosa House
05.2019 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Shift Lead
Cold Stone Creamery
02.2017 - 02.2019
- Created schedules, trained and mentored team members to maximize team performance.
- Oversaw cash handling procedures and inventory, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor of Arts - Philosophy
San Diego State University
San Diego12-2023
Associate of Arts - Communications & Psychology
Sierra College
Rocklin, CA05-2022
Skills
- Customer Service
- Strong multitasking
- Sales expertise
- Interpersonal Communication
- Teamwork and Collaboration
- Problem-solving aptitude
Additional Information
Proficient in Google Drive, Microsoft, Word
Timeline
Waitress
BJ's Restaurant and Brewhouse
02.2022 - 06.2024
Sales Associate-Manager
Sun Diego
09.2021 - 02.2022
Waitress
Friends With Benedicts Mimosa House
05.2019 - 08.2021
Shift Lead
Cold Stone Creamery
02.2017 - 02.2019
Bachelor of Arts - Philosophy
San Diego State University
Associate of Arts - Communications & Psychology
Sierra College
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