Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Levy

Sophia Levy

Summary

Hello I'm Sophia , I am a very Committed job seeker with a history of meeting company needs with consistent and organized practices. I am very outgoing, hardworking, and have 5+ years in the customer service industry. I am someone that is Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I love helping with achieving goals for the company while also being able to work in fast paced business while keeping a calm and positive attitude.

Overview

5
5
years of professional experience

Work History

Flight Attendant

Frontier Airlines
Las Vegas, NV
02.2024 - Current
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Greeting passengers with a welcoming smile & tone to enhance the comfort for an enjoyable flight . As well as answering any questions they might have
  • Conducted periodic trips through cabin to monitor passenger comfort.
  • Verified boarding passes and passports for all passengers.
  • Delivered onboard customer service including food and beverage service.
  • Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
  • Observed passengers for intoxication or possible threat to safety.
  • Restocked and organized food, beverage and passenger items inventory.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Kept cabin neat, clean and professional in appearance.
  • Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
  • Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
  • Enforced FAA and airline rules with passengers in business, economy and first class.

Crew Member

Trader Joe's
Las Vegas, NV
04.2023 - Current
  • Performed cashier duties, such as taking cart orders, collecting payments, and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Restocking shelves if items are running low, and making sure the store is well organized and neat.
  • Assisting in the training of new crew members and what roles are expected of a crew member. .
  • Using social media as a platform to get engagement of new items that have come in.

Hostess

Lazy Dog Summerlin
Las Vegas, NV
05.2021 - Current
  • Greet guests and gather information to seat groups or place on waitlist.
  • Support serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
  • Answer questions with a friendly and welcoming tone. Recommend specials to increase profits.
  • Monitor dining area to assess server capacity and estimate wait times.
  • Develop long-term relationships with customers to increase opportunities for repeat business.
  • Resolved any customer complaints or issues quickly and professionally.
  • Deliver outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.

Cashier/Cook

Latin Fusion Grill Food Truck
Las Vegas, NV
12.2019 - 05.2021
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Delivered a high level of customer service to patrons using active listening and engagement skills.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Prepared food for service based on daily specials and chef's needs.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Lifeguard

Lifetime Fitness
Las Vegas, NV
07.2019 - 10.2020
  • Watched over swimmers to respond quickly to distress situations.
  • Maintained a neat and clean pool area and clean water.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Enforced all safety regulations and posted rules for patrons.
  • Performed emergency rescues when necessary.

Education

Honors High School Diploma

Doral Red Rock Academy
Las Vegas, NV
06.2021

CPR; Lifesaving Certification

American Red Cross
Las Vegas, NV
05.2021

Skills

  • Quality assurance standards
  • People skills
  • Planning & organizing
  • Able to multi-task
  • Analytical
  • Active listening
  • Proficient in Microsoft Word, Apple
  • Social Media Marketing
  • Ability to work under stress

Timeline

Flight Attendant

Frontier Airlines
02.2024 - Current

Crew Member

Trader Joe's
04.2023 - Current

Hostess

Lazy Dog Summerlin
05.2021 - Current

Cashier/Cook

Latin Fusion Grill Food Truck
12.2019 - 05.2021

Lifeguard

Lifetime Fitness
07.2019 - 10.2020

Honors High School Diploma

Doral Red Rock Academy

CPR; Lifesaving Certification

American Red Cross

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Sophia Levy