Sophia Lewis
Farmington,NM
Summary
Accomplished Client Care Manager with a strong background in case management and team supervision. Proficient in creating and implementing comprehensive care plans, monitoring client progress, and training healthcare staff to optimize patient care. Dedicated to improving service delivery standards through effective communication and empathy.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Care Case Manager
CNS Cares
Albuquerque, New Mexico
09.2025 - Current
- Coordinated comprehensive care plans for individuals across various settings to ensure continuity of care.
- Coordinated care plans with healthcare providers to address clients' specific needs.
- Developed individualized support strategies for diverse populations.
- Monitored client progress and adjusted care plans.
- Educated clients on community resources and services to enhance access and support.
- Provided case management services to individuals and families in need of assistance.
- Assessed clients' life circumstances, identified goals, and developed targeted strategies to achieve those goals.
Client Care Manager/HR coordinator
Comfort Keepers
Flagstaff, AZ
10.2023 - 05.2025
- Led team of XX healthcare professionals to oversee patient care and maintain quality standards
- Developed and implemented training programs for staff on best practices in patient care, leading to improved efficiency and patient satisfaction
- Collaborated with interdisciplinary teams to develop individualized care plans for patients, addressing their specific needs and goals
- Monitored and evaluated effectiveness of patient care interventions, adjusting strategies to achieve optimal outcomes
- Developed strong relationships with patients and their families through effective communication and empathy
- Collaborated with physicians and other healthcare providers to coordinate seamless transitions of care for patients from one setting to another (e.g., hospital to home)
- Resolved patient complaints and grievances by addressing concerns promptly and implementing corrective actions
- Participated in the recruitment, hiring, orientation, and ongoing professional development of nursing staff members
- Provided guidance and support to staff members in resolving ethical dilemmas related to patient care
Patient Care Office Manager
Peak Heart & Vascular
Flagstaff, AZ
07.2021 - 10.2023
- Coordinated daily office functions to maintain operational efficiency.
- Managed daily office operations to ensure efficient workflow and productivity.
- Coordinated patient appointments and follow-up visits for optimal care delivery.
- Assisted patients with insurance inquiries and financial arrangements.
- Managed patient records using electronic health record systems for accuracy.
- Utilized ECW 12 software effectively for patient management.
- Schedule Nuclear Imaging
- Schedule Heart Monitoring/HST
- Schedule Echo/Carotid Ultrasounds
- Compiled and balanced daily reports to support accurate financial tracking.
- Trained new staff on office protocols and software systems for smooth onboarding.
Administrative Assistant/Front Desk Receptionist
Apricus Medical Group/Optum/UHG
Flagstaff, AZ
01.2019 - 06.2021
- Schedule and coordinate appointments
- Answered patients' queries, providing timely assistance and enhancing overall customer satisfaction
- Updated and maintained patients' health records to ensure accuracy and compliance
- Processed insurance claims in compliance with legal requirements, facilitating prompt reimbursement
- Use ECW 12 software to support all transactions
- Manage receivable and payable accounts and maintain financial records
- Monitored compliance with regulations with procedures
Alzheimer's Residential Care Manager
Beehive Homes Assisted Living
Farmington, NM
02.2016 - 08.2018
- Coordinated care plans for caseload of clients, ensuring delivery of personalized healthcare services that met individual needs
- Collaborated with healthcare providers, including physicians, nurses, and social workers, to develop and implement tailored comprehensive care plans for each patient
- Conducted initial assessments and ongoing evaluations of clients' health status, identifying areas for intervention and improvement
- Facilitated communication and information flow among healthcare team members, fostering a collaborative and patient-centered approach to care
- Coordinated and scheduled medical appointments, diagnostic tests, and follow-up visits, optimizing the efficiency of healthcare services
- Provided education and support to clients and their families, empowering them to actively participate in the management of their healthcare needs
Educational Coordinator/Administrative Assistant
SOUTHWEST HOME HEALTH CARE
Farmington, NM
04.2008 - 09.2011
- Planned Caregiver education programs and set ambitious program goals to establish targets for achievement.
- Coordinated logistics for program lectures by scheduling staff, securing speakers, and managing facilities.
- Facilitated onboarding process by hiring and training new employees.
- Led recruiting, hiring and training of qualified Caregivers.
- Screened new hires for qualifications and suitability during the recruitment process. and processed fingerprint cards for background checks.
- Streamlined workflow processes to consistently meet operational needs.
- Updated group medical records and technical library to support smooth office operations.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Conducted patient intake interviews to collect medical information and insurance details.
Caregiver
SOUTHWEST HOME HEALTH CARE
Farmington, NM
03.2005 - 03.2008
- Coordinated basic care for elderly patients by scheduling appointments and managing finances and legal matters.
- Improved patient outlook and daily living through compassionate care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Supported meal planning to align with nutritional needs and preferences of clients.
- Executed light housekeeping duties, including making beds, sweeping floors, and sanitizing surfaces to maintain a clean environment.
Education
GED -
Dine College
Shiprock, NM05-2002
Skills
- Care plans
- Case management
- Patient monitoring
- Supervision & leadership
- Intake Experience
- Dementia Care
- Alzheimer's Care
- Geriatric care
- Memory care
- Hospice care
- Home care
- Medical Scheduling
- Confidential handling
- EMR systems
- ECW 12
- Office management
- Organizational skills
- Record Keeping
- Customer relationship management
- Multi-line phone systems
- Microsoft Outlook
- Team management
- Team leadership
- Team supervision
- Supervisory experience
- Supervision & leadership
- Performance evaluations
- Training & development
- Staff training
- Recruiting
- Employee Orientation
- Interviewing
- Community engagement
- Conflict management
- Decision making
- Marketing
- People skills
- Team building
- Patient observation
- ADL assistance
- Home care
- Conflict management
- Employee Orientation
- Patient observation
- Geriatric care
Certification
- Driver's License
- Residential Care/Assisted Living Administrator
- Heartsaver Certification
- Food Handler Certification
- First Aid Certification
- CPR Certification
- BLS Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Care Case Manager
CNS Cares
09.2025 - Current
Client Care Manager/HR coordinator
Comfort Keepers
10.2023 - 05.2025
Patient Care Office Manager
Peak Heart & Vascular
07.2021 - 10.2023
Administrative Assistant/Front Desk Receptionist
Apricus Medical Group/Optum/UHG
01.2019 - 06.2021
Alzheimer's Residential Care Manager
Beehive Homes Assisted Living
02.2016 - 08.2018
Educational Coordinator/Administrative Assistant
SOUTHWEST HOME HEALTH CARE
04.2008 - 09.2011
Caregiver
SOUTHWEST HOME HEALTH CARE
03.2005 - 03.2008
GED -
Dine College