Rachael Williams
Midlothian,TX
Summary
Results-driven professional with a proven track record in customer-focused roles, emphasizing team leadership, operational excellence, and staff development. Expertise in decision-making and conflict resolution, consistently enhancing customer satisfaction and promoting a positive work environment.
Overview
16
16
years of professional experience
Work History
Manager
Pappasito Cantina
Fort Worth, TX
07.2025 - Current
- Oversee daily operations to ensure exceptional guest experiences and service quality.
- Fosters a positive work environment through effective communication and conflict resolution strategies.
- Maintains professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Pappasito Cantina
Fort Worth, TX
01.2019 - 07.2025
- Delivered exceptional customer service by anticipating guest needs and responding promptly to inquiries
- Trained new staff on service protocols and restaurant policies to ensure consistency in operations
- Managed multiple tables efficiently while maintaining high standards of service during peak hours
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Shift Leader
Cafe Brazil
Dallas, TX
01.2012 - 12.2016
- Supervised daily operations and coordinated staff activities to enhance workflow efficiency.
- Trained new servers on menu knowledge, customer service standards, and operational procedures.
- Collaborated with management to identify areas for process improvement, enhancing overall productivity.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Customer Service Manager
Hobby Lobby
Cedar Hill, TX
01.2010 - 01.2012
- Supervised customer service team to ensure high-quality support and satisfaction.
- Implemented new communication strategies to improve response times for customer inquiries.
- Resolved complex customer issues by collaborating with different departments effectively.
- Managed scheduling and workflow to optimize team efficiency during peak hours.
Education
High School Diploma -
Midlothian High School
Midlothian, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Customer relationship management (CRM)
Languages
English
Native or Bilingual
Timeline
Manager
Pappasito Cantina
07.2025 - Current
Server
Pappasito Cantina
01.2019 - 07.2025
Server Shift Leader
Cafe Brazil
01.2012 - 12.2016
Customer Service Manager
Hobby Lobby
01.2010 - 01.2012
High School Diploma -
Midlothian High School