Sophia Lopez
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
Nova Nightclub
02.2022 - Current
- Greeted guest upon arrival and provided friendly and warm presence throughout venue experience.
- Managed reservations by phone and answered guest questions.
- Coordinate with staff about available seating options.
- Trained new hostesses on customer service best practices and venue policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Relayed guest comments or suggestions to manager on duty for further action.
Kids Club Associate
LA Fitness
08.2019 - 02.2022
- Monitored all activities to maintain maximum level of safety.
- Supervised and interacted with children from 3 months to 12 years old in the kids club while members worked out
- Maintained accurate safety and attendance records.
- Created new and fun activities to drive enthusiasm for children.
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
- Maintained control of building entry and exit points to guarantee child safety.
- Certification in CPR and first aid
Front Desk Receptionist
LA Fitness
02.2019 - 02.2022
- Greeted members at front desk while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for gym members and employees.
- Scheduled, coordinated and confirmed classes
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Processing payments and maintaining accurate records
- Assisting with membership sales and renewals
- Updating member information in the database
- Assisting with the maintenance of gym equipment
- Providing general administrative support as needed
Office Administrative Assistant
The Law Office Of David P. Beeson
12.2017 - 02.2019
- Answers phones, directs calls to appropriate individuals, and prepared messages.
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to employees by operating office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintains filing systems electronically
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed calendars and scheduled appointments
Education
High School Diploma -
Hilltop High School
Chula Vista, CA06.2018
Certification
Certification in CPR
Timeline
Hostess
Nova Nightclub
02.2022 - Current
Kids Club Associate
LA Fitness
08.2019 - 02.2022
Front Desk Receptionist
LA Fitness
02.2019 - 02.2022
Office Administrative Assistant
The Law Office Of David P. Beeson
12.2017 - 02.2019
High School Diploma -
Hilltop High School
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