Sophia Lopez

Windham,NH

Summary

Adept at enhancing customer experiences and streamlining dining operations, leveraged my expertise in POS system operations and conflict resolution at Cracker Barrell and Heavenly Donuts. Excelling in greeting guests with warmth and managing front-of-house efficiencies, I significantly contributed to workplace harmony and customer satisfaction.

Overview

years of professional experience

Work History

Restaurant Hostess

Cracker Barrell

05.2024 - 09.2024

Prepared dining room for service by cleaning , organizing tables and placing table settings.
Watched dining area staff to evaluate server loads and calculate accurate wait times.

Barista

Heavenly Donuts

03.2023 - 01.2024

Listened carefully to customer requests
Trained new employees, shared knowledge
Created wide variety of hot and cold drinks, and food
Used POS system to accurately enter orders and process payments.
Cleaned counters, machines, utensils, and seating areas daily.

Education

No Degree -

Windham High School

Windham, NH

Skills

Conflict Resolution
Dining crew workflow optimization
Front-of-house display creation
Greeting guests
POS system operations

Customer Service
Opening and closing duties
Food Preparation
Ordering Procedures
Beverage Preparation

Timeline