Sophia Lopez
Perry,GA
Summary
Proficient office manager with expertise in customer relations and administrative support. Known for attention to detail and effective communication, contributing to efficient office operations and enhanced customer satisfaction.
Overview
7
7
years of professional experience
Work History
Office Manager
Taskmaster Components
Macon, GA
03.2023 - 03.2026
- Developed and maintained filing systems, ensuring accurate retrieval of information and compliance.
- Trained new staff on office procedures, promoting adherence to company policies and best practices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Coordinated all incoming and outgoing shipments in collaboration with the corporate office.
- Handled majority of incoming customer phone calls and emails.
- Ensured prompt and efficient handling of customer orders to maintain high service standards.
- Processed and entered 90% of customer orders with accuracy and efficiency.
- Assisted in completing weekly payroll.
- Executed daily reconciliation of customer payments and completed end-of-day deposit activities to maintain financial integrity.
- Facilitated teamwork in planning and managing truck routes for company drivers, improving operational logistics.
- Established and executed procedures to enhance customer satisfaction and ensure documentation accuracy.
- Maintained strict adherence to deadlines and quality standards for all assigned duties.
Tanning Consultant
TANgerines Tanning Salon
Warner Robins, GA
08.2022 - 01.2023
- Exceeded monthly tanning product and membership sale quotas.
- Encouraged clients to take part in activities tailored to individual needs.
- Developed and implemented individual care plans tailored to needs of each client.
- Maintained clean and stocked front counter area.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assigned clients to appropriate facilities based on desired treatments.
- Participated in team meetings and staff training sessions.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Educated clients on tanning safety and facilities procedures.
- Updated computer system with client schedules, inventories and spa information.
- Informed and demonstrated how to use tanning equipment to new clients.
- Entrusted to open and close salon to include counting cash drawer, logging sales, generating shift end reports and submitting to management.
Banquet Server
Hilton Garden Inn Hotel
Warner Robins, GA
01.2021 - 05.2022
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule. Executed set up.
- Provided friendly, courteous service to create memorable moments for guests.
- Handled food and beverage orders for up to 100 guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals for future events.
- Maintained flexible work schedule to meet event needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Responded to guest inquiries and requests promptly and courteously.
- Inspected dishes and utensils for cleanliness.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained clean and safe work environment.
Seasonal Order Fulfillment Associate
Target
Warner Robins, GA
11.2021 - 01.2022
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Examined outgoing orders to check accuracy and identify damages and quality standards.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Followed procedures at all times for personal and team safety.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins. - Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
Laundry Attendant
Hilton Garden Inn Hotel
Warner Robins, GA
02.2021 - 06.2021
- Sorted, washed, and folded linens.
- Organized and inventoried housekeeping linens and cleaning supplies.
- Recorded and reported to Housekeeping Manager department needs and discrepancies.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Used hydraulic and steam devices to remove wrinkles from garments.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
Team Member
Dunkin' Donuts
Warner Robins, GA
03.2019 - 04.2019
- Created and served brand-specific café beverages with focus on speed, quality and consistency to achieve high positive customer satisfaction scores.
- Prepared miscellaneous breakfast sandwiches for customers.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained effective supply levels by monitoring and refilling gently throughout shift.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Cleaned counters, machines, utensils, and seating areas daily.
Controlled drive thru line with quick, efficient service. - Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
General Education
Central Georgia Technical College
Warner Robins, GANo Degree - Journalism And French
Georgia Southern University
Statesboro, GASkills
- Average of 85 WPM typing
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Conflict management
- Staff hiring
- Supply management
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Expense reporting
- Staff training
- Phone and email etiquette
- Customer service management
- Verbal and written communication
- Adaptability and flexibility
- Effective communication
- Team collaboration
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Time management
Accomplishments
- Received employee of the month for May of 2025 during my time at Taskmaster Components. This is chosen throughout the hundreds of employees across 5 locations including the corporate office.
- Received a promotion to Office Manager after being with Taskmaster Components for 10 months.
- Received multiple performance based raises with Taskmaster Components.
Languages
Spanish
Limited Working
French
Limited Working
Timeline
Office Manager
Taskmaster Components
03.2023 - 03.2026
Tanning Consultant
TANgerines Tanning Salon
08.2022 - 01.2023
Seasonal Order Fulfillment Associate
Target
11.2021 - 01.2022
Laundry Attendant
Hilton Garden Inn Hotel
02.2021 - 06.2021
Banquet Server
Hilton Garden Inn Hotel
01.2021 - 05.2022
Team Member
Dunkin' Donuts
03.2019 - 04.2019
General Education
Central Georgia Technical College
No Degree - Journalism And French
Georgia Southern University
Sports/Hobbies
Played travel volleyball for 9 years with addition to 5 years for Veterans High School. Being a
team player taught me many valuable life skills. My drive to show up on time, prepare for and
execute responsibilities, follow through to completion despite adversity and differences to
achieve a common goal comes from many years in organized sports.
● Multiple County & Regional Champion Titles
● State & National Top Rankings 2019-2021
● 1st Team State of Georgia 2020-2021
● Best All Around Player 2020-2021
● Honorable Mention 2019-2020