Sophia Lopez
Milwaukee
Summary
Dynamic Shop Manager at Inkwell Tattoo Company with a proven track record in optimizing inventory control and enhancing customer engagement. Skilled in employee management and health and safety protocols, I successfully streamlined operations, resulting in improved client satisfaction and operational efficiency. Committed to delivering exceptional service and fostering a positive team environment. Worked as a hostess/front of shop employee and am very personable. I love to make new connections with people that I work with and with customers!
Overview
7
7
years of professional experience
Work History
Shop Manager
Inkwell Tattoo Company
West Allis Wi
03.2025 - 01.2026
- Oversaw daily operations, ensuring adherence to safety protocols and company standards.
- Managed inventory levels, optimizing stock availability for various tattoo supplies and equipment.
- Implemented efficient scheduling processes, improving staff allocation during peak hours.
- Streamlined client intake procedures, enhancing overall customer experience and satisfaction rates.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
Receptionist
Men’s Room Barbershop
Shorewood Wi
03.2024 - 11.2024
- Greeted clients warmly, ensuring a positive first impression upon arrival.
- Managed appointment scheduling using salon management software to optimize service flow.
- Processed payments accurately, maintaining cash register integrity throughout shifts.
- Assisted barbers by preparing workstations and ensuring cleanliness standards were met.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Early Childhood Educator
Jcc Gan Ami
Whitefish Bay Wi
09.2023 - 03.2024
- Developed and implemented age-appropriate lesson plans to foster cognitive and social development.
- Assisted in creating a safe, nurturing environment for children, promoting emotional well-being.
- Collaborated with parents to discuss child progress and address developmental concerns.
- Observed and documented children's developmental milestones to tailor educational approaches.
- Maintained classroom organization and cleanliness, ensuring a conducive learning environment.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Summer Camp Counselor
JCC Rainbow Day Camp
Fredonia, WI
06.2023 - 09.2023
- Supervised daily activities for children, ensuring a safe and engaging environment.
- Facilitated group games and team-building exercises to promote social skills and cooperation.
- Assisted in developing age-appropriate programming aligned with camp objectives.
- Communicated regularly with parents regarding camper progress and concerns.
- Collaborated with fellow counselors to enhance overall camp experience and efficiency.
- Implemented conflict resolution strategies among campers to foster positive interactions.
- Conducted safety checks of equipment and facilities, maintaining compliance with health standards.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
Optical Specialist
Visionworks
Shorewood Wi
09.2022 - 01.2023
- Assisted customers in selecting eyewear based on personal style and prescription needs.
- Educated clients on proper eyewear maintenance and lens care techniques.
- Performed routine adjustments and repairs on frames to ensure optimal fit.
- Processed orders accurately using Visionworks' proprietary systems and tools.
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Maintained a clean and organized workspace, adhering to safety protocols and standards.
- Facilitated communication between patients and doctors ensuring seamless delivery of care.
- Reduced wait times for patients by efficiently managing appointments and walk-in consultations.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
Cashier
Crave Cafe
Shorewood Wi
11.2020 - 12.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in selecting menu items and providing recommendations based on preferences.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for patrons.
- Handled cash and credit transactions, balancing cash register at end of shifts to ensure accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers in selecting menu items, enhancing their overall dining experience.
- Maintained cleanliness and organization of the front counter and dining area.
- Handled cash register operations, ensuring proper cash handling procedures were followed.
- Collaborated with team members to manage peak service hours effectively.
- Provided prompt service while addressing customer inquiries and resolving issues.
Restaurant Hostess
The Original Pancake House
Milwaukee Wi
10.2018 - 03.2020
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Trained new staff on operational procedures and customer service standards.
- Implemented suggestions for improving workflow efficiency during busy periods.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservation system to optimize seating efficiency.
- Coordinated waitlist during peak hours to enhance customer satisfaction.
- Assisted in training new staff on hostess responsibilities and procedures.
- Communicated effectively with kitchen and waitstaff for seamless operations.
- Responded to guest inquiries, providing information about menu offerings.
- Maintained cleanliness and organization of dining area for welcoming atmosphere.
- Implemented feedback mechanisms to improve guest experience and service quality.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
Education
High School Diploma -
Shorewood High School
Shorewood Wi Undecided
University of Wisconsin Oshkosh
Oshkosh, WISkills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Customer engagement
- Task delegation
- Store operations
- POS systems
- Inventory control
Timeline
Shop Manager
Inkwell Tattoo Company
03.2025 - 01.2026
Receptionist
Men’s Room Barbershop
03.2024 - 11.2024
Early Childhood Educator
Jcc Gan Ami
09.2023 - 03.2024
Summer Camp Counselor
JCC Rainbow Day Camp
06.2023 - 09.2023
Optical Specialist
Visionworks
09.2022 - 01.2023
Cashier
Crave Cafe
11.2020 - 12.2021
Restaurant Hostess
The Original Pancake House
10.2018 - 03.2020
High School Diploma -
Shorewood High School
Undecided
University of Wisconsin Oshkosh