SOPHIA MARCHITTA MARTIN
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Pharmacy Technician
CVS Specialty
05.2019 - 12.2024
- Answered high volume incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems providing assistance with placing orders, navigating systems, and locating items.
- made outbound calls to provider offices to get new prescriptions and refills or clarifications for pharmacist
Health Information
La Amistad Behavioral Health Services
10.2013 - 07.2017
- Protect the security of medical records to ensure that confidentiality is maintained
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Release information to persons or agencies according to regulations
- Process and prepare business or government forms
- Operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
- Process patient admission or discharge documents
- Compile medical care and census data for statistical reports on diseases treated, surgery performed, or use of hospital beds
Unit Secretary
Carolinas HealthCare System Behavioral Health - Charlotte
05.2011 - 10.2013
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Operate office equipment to prepare reports, letters, case histories, or medical records
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Compile and record medical charts and reports
- Transmit correspondence or medical records by mail, e-mail, or fax
- Arrange hospital admissions for patients
- Perform various administrative functions, such as ordering and maintaining an inventory
Pharmacy Technician
Sentara Leigh Hospital
11.1997 - 05.2010
- Maintain proper storage and security conditions for drugs
- Dispensed pre-op surgery medications to anesthesia team and kept accurate narcotic count
- Clean and help maintain equipment or work areas according to prescribed methods
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
- Deliver medications to surgery
Education
Pharmacy Technician -
Carver Career and Technical Education Center
Charleston, WV06.1994
Medical Claims Examiner - undefined
Ben Franklin Career Center
Dunbar, WV06.1992
Skills
- Achieved Rockstar status for customer service
- Exemplary Verbal & Written English
- Accurate data entry
- Problem-solving skills
- Confidentiality and HIPAA
- Answering customer questions
- Updating medication histories
- Patient education
- Resolving customer issues
- Attention to detail
- Medication documentation
- Confidentiality practices
- Analytical thinking
- Creative thinking
Timeline
Pharmacy Technician
CVS Specialty
05.2019 - 12.2024
Health Information
La Amistad Behavioral Health Services
10.2013 - 07.2017
Unit Secretary
Carolinas HealthCare System Behavioral Health - Charlotte
05.2011 - 10.2013
Pharmacy Technician
Sentara Leigh Hospital
11.1997 - 05.2010
Medical Claims Examiner - undefined
Ben Franklin Career Center
Pharmacy Technician -
Carver Career and Technical Education Center
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