Summary

Overview

Work History

Education

Skills

Timeline

Sophia Margherio

Charlotte,North Carolina

Summary

I am a motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

1

1

year of professional experience

Work History

Barista

Sweetwaters

05.2022 - Current

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Used POS system to accurately enter orders and process payments.

Education

Ardrey Kell High School

Charlotte, NC

06.2025

Skills

Billing and Payment Processing
Serve Customer Needs
Daily Cash Management
Customized Menus
Team Player
Product Display

Cash Register Operation
Resolving Complaints
Suggestive Selling
Sales Expertise
Team Leadership

Timeline

Barista

Sweetwaters

05.2022 - Current

Ardrey Kell High School