Sophia Marrero Diaz

Results-driven People Lead with a proven record of leading HR operations through complex business changes, including successfully supporting the associate experience and staffing continuity during a 7-month store remodel. Known for using data and engagement strategies to drive measurable results, including increasing AES scores by +10 base points year over year at Store 4365. Strong talent developer who designed and facilitated a multi-market Career Day connecting high-potential associates to leadership pathways and promotional opportunities. Trusted partner to store leadership for workforce planning, compliance, investigations, and succession strategy, with a focus on building inclusive, high-performing teams.