Trinity Pettis
Fort Lauderdale,FL
Summary
Results-driven business operations professional with over 5 years of experience in program performance management, stakeholder engagement, compliance, and team leadership. Adept at analyzing processes, identifying inefficiencies, and implementing strategic solutions to enhance productivity and ensure adherence to company policies. Strong communicator with a proven ability to train, coach, and collaborate across departments to meet and exceed program objectives. Seeking to leverage my expertise in process improvement, quality control, and customer issue resolution Skills & Core Competencies.
Overview
1
1
Certification
7
7
years of professional experience
Work History
People Lead
Walmart INC
Delray Beach
01.2025 - 01.2026
- Managed and coached a team of [110] employees, ensuring adherence to corporate policies and performance standards.
- Analyzed workforce metrics and operational trends to implement efficiency improvements, increasing productivity by measurable impact .
- Resolved customer complaints and employee issues, ensuring timely and effective resolutions while maintaining high satisfaction ratings.
- Collaborated with department managers to optimize workflow and align team goals with company objectives.
- Monitored compliance with company policies and regulatory requirements, reducing risk and enhancing operational effectiveness.
- Developed recruiting strategies to identify qualified candidates and build network.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Conducted thorough reference checks and background investigations, mitigating potential risks to the company.
- Assisted in developing training programs for internal staff members, fostering continuous learning and growth opportunities within the company.
- Developed and monitored employee recognition programs.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Analyzed existing scheduling processes, identifying areas for improvement to increase operational effectiveness.
QCC Lead – Warehouse Operations
WALMART warehouse
Pompano Beach
02.2019 - 12.2025
- Oversaw quality control processes and ensured regulatory compliance, conducting audits and inspections to maintain industry standards.
- Collaborated with multiple departments, including logistics, inventory management, and customer service, to enhance warehouse efficiency.
- Implemented process improvements that reduced operational delays and improved order fulfillment accuracy.
- Provided performance coaching and hands-on training to warehouse employees, improving productivity and reducing errors.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained and enforced workplace safety standards, ensuring compliance with OSHA and company safety protocols.
- Streamlined issue resolution processes, reducing downtime and improving overall workflow efficiency.
Education
High School Diploma / GED -
MCclure North Highschool
St Louis, MO01-2017
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Data Analysis & Reporting Tools
- Inventory & Workforce Management Systems
- Process Optimization & Lean Principles
- Customer Relationship Management (CRM) Software
- Friendly, positive attitude
- Time management
- Flexible and adaptable
- Computer skills
- Organizational skills
- Calm under pressure
- Decision-making
- Verbal communication
Certification
Leadership Training, Business Operations, Process Improvement
Timeline
People Lead
Walmart INC
01.2025 - 01.2026
QCC Lead – Warehouse Operations
WALMART warehouse
02.2019 - 12.2025
High School Diploma / GED -
MCclure North Highschool