Sophia Martinez Hernandez
Mount Dora
Summary
Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Overview
2027
2027
years of professional experience
2026
2026
years of post-secondary education
Work History
Cashier/Customer Service Representative/Office Worker
KeyFoods Fresh Supermarket
Mount Dora
12.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues, enhancing overall customer satisfaction and loyalty.
- Processed transactions swiftly and accurately, ensuring a seamless checkout experience and minimizing wait times for customers.
- Managed inventory levels through regular stock checks and replenishment, contributing to efficient store operations and product availability.
- Assisted in maintaining a clean and organized store environment, promoting a welcoming atmosphere for customers and improving shopping experiences.
- Trained new staff on cash handling procedures and customer service protocols, enhancing team performance and maintaining service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Counted Large Quantities of money at the end of the day and accurately deposited in a timely manner.
- Sent and received money to different countries, correctly providing and receiving information.
Server/Activities Assistant
Vitality Living Lake Forest
- exceptional service to residents by taking and delivering meal orders, enhancing overall dining experiences.
- Assisted in organizing and facilitating activities, promoting resident engagement and social interaction within the community.
- Maintained cleanliness and organization of dining and activity areas, ensuring a safe and welcoming environment for residents.
- Developed relationships with residents through active listening and personalized service, contributing to a supportive community atmosphere.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
Education
Associate of Science - Business Administration
Lake Sumter State College
Leesburg, FL 08.2025 - 02.2026
Apopka High School
Apopka, FLSkills
- Customer service
- Transaction processing
- Cash handling
- Payment collection
- Client communication
- Professionalism and courtesy
- Team collaboration
- ID verification
- Financial transactions
Languages
English
Professional
Spanish
Professional
Timeline
Associate of Science - Business Administration
Lake Sumter State College
08.2025 - 02.2026
Cashier/Customer Service Representative/Office Worker
KeyFoods Fresh Supermarket
12.2023 - Current
Server/Activities Assistant
Vitality Living Lake Forest
Apopka High School