Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Mclennan

Lynden,WA

Summary

I'm a detail-oriented team player with strong organizational skills. I am able to handle multiple projects simultaneously with a high degree of accuracy. I take pride in providing excellent and reliable customer service, and creating memorable experiences for customers. I am skilled at anticipating customer needs, addressing complaints and resolving issues in a timely manner. I maintain a focused and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Waitress

IHOP
12.2021 - 08.2022


  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Crew Member

Little Caesars
07.2021 - 11.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Crew Member

Little Caesars
03.2019 - 05.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma -

Prairie City High School
Prairie City, OR
05.2021

Skills

  • Safe Food Handling
  • Customer Service
  • Order Accuracy
  • Dining Area Maintenance
  • Food Spoilage Prevention
  • Menu Recommendations
  • Complaint Resolution
  • Accurate Money Handling
  • Food Inspection
  • Menu Memorization
  • Food Safety Understanding
  • Payment Processing

Timeline

Waitress

IHOP
12.2021 - 08.2022

Crew Member

Little Caesars
07.2021 - 11.2021

Crew Member

Little Caesars
03.2019 - 05.2020

High School Diploma -

Prairie City High School

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Sophia Mclennan