Sophia Miguez
Altamonte Springs,FL
Summary
Dynamic and reliable professional with a strong background in customer service at Bossa Nova Brazil. Proven expertise in cash handling and inventory management, complemented by exceptional communication skills. Committed to enhancing customer satisfaction and maintaining high standards of quality and organization in fast-paced environments. Adaptable team player dedicated to achieving operational excellence.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in future roles.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
O-Town Air
Altamonte Springs, FL
07.2024 - Current
- Manage daily administrative tasks including filing, organizing service documents, and processing invoices
- Communicate with clients via phone, email, and text to schedule appointments, confirm services, and provide updates
- Assist with coordinating technicians’ schedules and ensuring timely service delivery
- Ensure all records and documents are compliant with company policies and local regulations
Customer Service Cashier
Bossa Nova Brazil
Altamonte Springs, FL
05.2025 - Current
- Operate the cash register efficiently, handle customer transactions, and manage cash and card payments
- Prepare fresh juices, smoothies, and açaí bowls with attention to quality, hygiene, and presentation
- Stock shelves, rotate inventory, and maintain product displays to ensure a clean and organized retail environment
- Assist in receiving deliveries and restocking inventory in both the market and café sections
- Clean and sanitize work areas, equipment, and customer-facing spaces regularly to meet health and safety standards
- Provide friendly, attentive customer service by answering questions, taking orders, and resolving issues quickly
- Support team operations by stepping into various roles as needed in a fast-paced, collaborative environment
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2025
Criminal Justice - Law
Seminole State College of Florida
Sanford, FLSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer inquiries
- Inventory management
- Refund handling
- Cash handling expertise
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Telephone management
Accomplishments
Throughout my senior year of high school, I was a dual enrollment student, taking both high school and college courses simultaneously. Through this program, I successfully completed my first full year of college by the time I graduated high school. This experience taught me how to manage a rigorous workload, stay organized, and maintain strong academic performance in both environments.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Customer Service Cashier
Bossa Nova Brazil
05.2025 - Current
Administrative Assistant
O-Town Air
07.2024 - Current
High School Diploma -
Lake Brantley High School
Criminal Justice - Law
Seminole State College of Florida