Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Sophia Miller

Macomb,MI

Summary

Hardworking team member skilled at counting money, processing payments and building relationships. Does precise work and is accountable. Dedicated employee with strengths in customer service and sales. Friendly and engaging worker with success in customer service.

Overview

3
3
years of professional experience

Work History

Waitress

Mr.B's Bar and Grill
Shelby Township, Michigan
09.2022 - Current
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Performed basic math calculations when computing bills for customers' meals.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Barista

Coffee Beanery
Shelby Township, MI
09.2021 - 09.2022
  • Received and accurately processed customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Cashier

Play It Again Sports
Chesterfield , MI
09.2020 - 08.2021
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customers' questions and provided information on store procedures or policies.

Education

High School Diploma -

L'anse Creuse High School North
Macomb, MI
05-2023

Skills

  • Customer Service
  • Service Prioritization
  • Sales Techniques
  • Cash Handling

Affiliations

  • Freshman SVSU Women's soccer player
  • Full time student at SVSU

Accomplishments

  • 4 year L'Anse Creuse North Varsity Soccer Player
  • 2 Year L'Anse Creuse North Varsity Basketball Player
  • Honor roll and Deans List in High School
  • Graduated with honors in Marketing and English
  • Varsity soccer awards- 4 time academic honors, 2 time all conference team, 2 time all district team, all region team, All State-honorable mention.
  • Varsity Basketball Awards- 2 time academic honors
  • SVSU Scholarship Awards- University Scholarship, Valley Housing Scholarship, MI Achievement Scholarship, MI Achievement Scholarship part ll.

Timeline

Waitress

Mr.B's Bar and Grill
09.2022 - Current

Barista

Coffee Beanery
09.2021 - 09.2022

Cashier

Play It Again Sports
09.2020 - 08.2021

High School Diploma -

L'anse Creuse High School North

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Sophia Miller