Sophia Montiel
San Marcos,TX
Summary
Proven track record in enhancing customer engagement and collaboration at HEB Grocery Store, leveraging expertise in customer service and product knowledge. Excelled in maintaining high standards of organization, contributing to team efforts to surpass sales goals. Demonstrated flexibility and adaptability across roles, achieving significant improvements in client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Beauty Advisor
HEB Grocery Store
09.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Donor Support Technician
CSL Plasma
07.2022 - 08.2022
- Maintained a safe and clean environment for donors, adhering to strict sanitation protocols.
- Actively participated in ongoing professional development opportunities, staying up-to-date on advancements within the field.
- Assisted in the recruitment of new donors through targeted outreach efforts and community events.
- Assisted medical professionals during adverse reactions, contributing to swift resolution while maintaining donor comfort.
Temporary Receptionist
Miracle Ear
05.2022 - 05.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Medical Filing Clerk
South Heart Clinic
06.2019 - 07.2019
- Prevented errors in billing processes through careful verification of procedure codes against patients'' documented treatments.
Education
Bachelor of Science - Psychology
Texas State University
San Marcos, TX05.2025
Certification - Phlebotomy
Williams Career School of Excellence (W.C.S.E)
San Marcos, TX2022
High School Diploma -
Harlingen High School
Harlingen, TX06.2021
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Problem solving
- Communication
- Leadership
Accomplishments
- Received Partner of the Month for January 2024
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certification for Phlebotomy Technician
Timeline
Beauty Advisor
HEB Grocery Store
09.2022 - Current
Donor Support Technician
CSL Plasma
07.2022 - 08.2022
Temporary Receptionist
Miracle Ear
05.2022 - 05.2022
Medical Filing Clerk
South Heart Clinic
06.2019 - 07.2019
Bachelor of Science - Psychology
Texas State University
Certification - Phlebotomy
Williams Career School of Excellence (W.C.S.E)
High School Diploma -
Harlingen High School
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