Sophia Moss
Broadview Heights,OH
Summary
Proactive worker with a proven ability to quickly learn tasks and contribute to team success. Skilled in maintaining clean work areas, handling customer interactions. Strong problem-solving abilities and attention to detail enhance overall team performance and customer satisfaction. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Jersey Mikes Team Member
Jersey Mikes
09.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Digital Marketing Assistant
Evergreen Podcasts
05.2022 - 08.2022
- Designed visually appealing email templates that resulted in higher open rates and click-to-open ratios than industry benchmarks.
- Assisted in the development of comprehensive digital marketing plans aligned with company goals and objectives.
- Ensured consistent branding across all digital platforms, strengthening the company''s online presence.
- Collaborated with cross-functional teams on integrated marketing campaigns, maximizing reach and impact.
- Enhanced customer relations by promptly addressing inquiries received via digital channels, leading to increased customer satisfaction and loyalty.
- Supported content creation efforts for blog posts, whitepapers, and case studies to enhance brand credibility and drive organic traffic.
Education
Bachelor of Science - Chemistry: Biochemistry
John Carroll University
University Heights, OH05.2028
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Timeline
Jersey Mikes Team Member
Jersey Mikes
09.2023 - Current
Digital Marketing Assistant
Evergreen Podcasts
05.2022 - 08.2022
Bachelor of Science - Chemistry: Biochemistry
John Carroll University