Sophia Navarro
Lakewood,CA
Summary
Proven leader and effective communicator, adept at boosting community engagement and fostering positive relationships at City of Avalon. Excelled in schedule management and customer service, enhancing program participation and satisfaction. Trained staff in safety protocols, demonstrating strong decision-making and team leadership. Achieved significant improvements in operational efficiency and customer loyalty.
Overview
6
6
years of professional experience
Work History
Recreation Leader
City of Avalon
06.2022 - Current
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Streamlined administrative tasks by maintaining organized records of program registrations, payments, and schedules.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Scheduled events in recreation facilities and monitored facility conditions.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Developed positive and productive relationships with kids, parents and staff.
- Transitioned participants between activities, rest periods and field trips.
- Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
- Boosted community engagement by organizing special events, such as sports tournaments and cultural celebrations.
- Supervised groups of up to 30 children under age 12 from arrival through departure at end of day.
Sales Associate
Catalina Entertainment
08.2018 - 06.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
No Degree - Elementary Education
Long Beach City College
Long Beach, CA06-2026
Skills
- Customer service skills
- Computer Skills
- Schedule Management
- Safety awareness
- Daily Reporting
- Safety Monitoring
- Outdoor Education
- Team Leadership
- Decision-Making
- Safety Training
- Staff Training
- Time Management
Timeline
Recreation Leader
City of Avalon
06.2022 - Current
Sales Associate
Catalina Entertainment
08.2018 - 06.2023
No Degree - Elementary Education
Long Beach City College
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