Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Nguer

Winter Garden,New York

Summary

Dynamic and dedicated professional with a proven track record at Disney, excelling in customer service and teamwork. Recognized for enhancing guest experiences and effectively managing cash transactions. Strong communication skills and a can-do attitude drive my commitment to achieving exceptional results and fostering customer loyalty.

Overview

4
4
years of professional experience

Work History

Cast Member

Disney
02.2025 - Current
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.

Sales Associate

Victoria Secret
12.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

TJX Companies
11.2021 - 05.2022
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Sales Associate

Petsmart
06.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Associate Of Science - Independent Studies

Jamestown Community College
Jamestown NY
12.2026

Skills

  • Quick-learning
  • Strong teamwork
  • Public speaking
  • Leadership qualities
  • Exceptional communication
  • Performance skills
  • Following directions
  • Can-do attitude
  • Accepts direction and coaching graciously

Timeline

Cast Member

Disney
02.2025 - Current

Sales Associate

Victoria Secret
12.2023 - 01.2024

Sales Associate

TJX Companies
11.2021 - 05.2022

Sales Associate

Petsmart
06.2021 - 05.2022

Associate Of Science - Independent Studies

Jamestown Community College

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Sophia Nguer