Sophia Noorzai
Atlanta,GA
Summary
Outgoing college student with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in overall customer dining experience. Motivated with engaging personality and flexible approach. Upbeat, friendly, and always anticipating customer needs.
Overview
2
2
years of professional experience
Work History
Hostess
Bask Steakhouse
04.2023 - Current
- Managing seating chart and monitoring restaurant activity to coordinate seating and dining flow
- Accompanying dining guests to their table and addressing guest inquiries in person and over the phone promptly
- Executing opening and closing duties as required
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Managed restaurant's email by replying to customer inquiries with information
Server Assistant/Hostess
Outback Steakhouse
02.2023 - 05.2023
- Provided support throughout the restaurant by bussing tables, delivering food and beverages, and attending to guests' needs
- Managed the seating chart and monitored restaurant activity to coordinate seating and dining flow
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Server
Smoothie King
10.2022 - 02.2023
- Delivered exceptional service by preparing and serving beverages to customers
- Managed cash register with accuracy and efficiency
- Executed cleaning tasks including mopping, washing dishes and tools, and maintaining sanitized equipment and facilities
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Psychology
Georgia State University
Atlanta, GA08.2028
Skills
- Time Management
- Strong Work Ethic
- Reliability
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Interactive communication skills
- Willing to learn
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Hostess
Bask Steakhouse
04.2023 - Current
Server Assistant/Hostess
Outback Steakhouse
02.2023 - 05.2023
Server
Smoothie King
10.2022 - 02.2023
Psychology
Georgia State University
Similar Profiles
Bella JansonBella Janson
Host at Bask SteakhouseHost at Bask Steakhouse
Janelle TavaresJanelle Tavares
Delivery Supervisor at BASK Inc.Delivery Supervisor at BASK Inc.
Amanda KingAmanda King
Director at Bask EyewaerDirector at Bask Eyewaer