Sophia Palmer

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

- Strong interpersonal and communication skills

- Ability to work in a fast-paced environment

- Time management and multitasking abilities

- Knowledge of mixology and cocktail presentation

- Familiarity with POS systems and cash handling

- Basic knowledge of food safety and sanitation standards

• Trained staff in primary roles and strategies for exceeding goals each day
• Monitored employee work to assess performance and identify knowledge gaps requiring retraining
• Maximized employee performance with effective training and close mentoring
• Directed daily store operations, including staff management, task delegation, merchandising, and customer service

• Offered information on new menu items, seasonal and daily specials
• Educated guests about menus and daily specials, skillfully driving sales of target items
• Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
• Kept food service and preparation areas clean, neat, and properly sanitized
• Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
• Enhanced team efficiency with well-stocked stations and efficient side work