Sarah Searan
Phoenix,AZ
Summary
I am a motivated employee with desire to take on new challenges! I have been in the restaurant and casino bar industry for 10 years, with most of that time being spent as a cocktail waitress and bartender. I have a vast knowledge of different cocktails and liquors I’ve gained through my experience. I possess a strong worth ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills, as well as multitasking and working in a fast paced environment. I pride myself on being a team player and fast learner!
Overview
13
13
years of professional experience
Work History
Bartender
Maggianos Little Italy
Scottsdale, Arizona
09.2024 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Balanced daily registers and generated sales reports for management.
- Attended regular training sessions to stay updated on new products or trends.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Greeted customers and provided excellent customer service.
- Upsold customers from shelf to premium brands to help boost sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
Beverage Server/Bartender
Avi Resort and Casino
Laughlin, NV
11.2017 - 07.2024
- Greet customers and provide friendly service.
- Assist guests with menu selections and answer questions about beverages.
- Maintain cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
- Provide prompt delivery of beverages to guests in a timely manner.
- Stock bar with beer, wine, liquor and other beverage items as needed.
- Perform cash register transactions accurately and efficiently.
- Ensure compliance with alcoholic beverage control laws by monitoring guest consumption of alcohol.
- Prepare mixed drinks and cocktails according to standard recipes.
- Manage opening, closing duties such as setting up, breaking down the bar area.
- Check identification cards before serving alcoholic beverages to patrons under legal drinking age.
- Carry trays loaded with beverage items safely through crowded areas without spilling or dropping items.
- Follow proper sanitation guidelines for cleaning glasses, dishes and utensils used in serving guests.
- Assist bartenders during peak hours by taking orders from customers at the bar counter.
- Process payments using POS system while ensuring accuracy of all transactions.
- Restock and cleaned counter and service stations throughout shifts.
Beverage Server/Event Bartender
Edgewater Casino
Laughlin, NV
01.2017 - 11.2017
- Greeted customers and provided friendly service.
- Assisted guests with menu selections and answered questions about beverages.
- Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
- Stocked bar with beer, wine, liquor and other beverage items as needed.
- Performed cash register transactions accurately and efficiently.
- Ensured compliance with alcoholic beverage control laws by monitoring guest consumption of alcohol.
- Prepared mixed drinks and cocktails according to standard recipes.
- Provided prompt delivery of beverages to guests in a timely manner.
- Managed opening, closing duties such as setting up, breaking down the bar area.
- Checked identification cards before serving alcoholic beverages to patrons under legal drinking age.
- Carried trays loaded with beverage items safely through crowded areas without spilling or dropping items.
- Followed proper sanitation guidelines for cleaning glasses, dishes and utensils used in serving guests.
- Completed closing procedures such as counting money in drawer, reconciling receipts, cleaning work area.
- Set up banquet tables for special events according to instructions from management.
- Processed payments using POS system while ensuring accuracy of all transactions.
Busser/Hostess/Cashier
Bumbleberry Flats(Restaurant in the Pioneer Casino
Laughlin, NV
06.2016 - 01.2017
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Ensured that each table was properly set before seating guests.
- Conducted regular checks on customer satisfaction levels during meal service.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Provided assistance to other bussers or waitstaff when needed.
- Adhered to sanitation guidelines when handling food and beverage items.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Helped employees complete required activities during peak periods.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Beverage Server/Night Club Server
Riverside Hotel & Casino
Laughlin, NV
11.2014 - 06.2016
- Greeted customers and provided friendly service.
- Assisted guests with menu selections and answered questions about beverages.
- Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
- Kept track of customer orders to ensure accurate billing at the end of the shift.
- Performed cash register transactions accurately and efficiently.
- Ensured compliance with alcoholic beverage control laws by monitoring guest consumption of alcohol.
- Prepared mixed drinks and cocktails according to standard recipes.
- Provided prompt delivery of beverages to guests in a timely manner.
- Managed opening, closing duties such as setting up, breaking down the bar area.
- Checked identification cards before serving alcoholic beverages to patrons under legal drinking age.
- Carried trays loaded with beverage items safely through crowded areas without spilling or dropping items.
- Followed proper sanitation guidelines for cleaning glasses, dishes and utensils used in serving guests.
- Processed payments using POS system while ensuring accuracy of all transactions.
- Assisted bartenders during peak hours by taking orders from customers at the bar counter.
- Restocked and cleaned counter and service stations throughout shifts.
- Stocked service areas with supplies during slow periods.
Busser
Riverside Hotel & Casino
Laughlin, NV
01.2013 - 11.2014
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Ensured that each table was properly set before seating guests.
- Conducted regular checks on customer satisfaction levels during meal service.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Organized storage areas for clean dishes and stocked linens.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Provided assistance to other bussers or waitstaff when needed.
- Adhered to sanitation guidelines when handling food and beverage items.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Wiped down and cleaned chairs, booths and highchairs.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Helped employees complete required activities during peak periods.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
All Purpose Clerk
Smiths Food And Drug
Bullhead City, AZ
11.2011 - 01.2013
- Assisted customers with inquiries, orders and complaints in a timely and professional manner.
- Processed payments accurately and efficiently using cash registers, credit card machines and POS systems.
- Generated sales reports on daily, weekly and monthly basis to track performance.
- Built displays for merchandise in accordance with company standards.
- Replenished merchandise shelves as needed to ensure product availability.
- Maintained cleanliness of store by performing various duties such as sweeping, mopping, dusting.
- Answered incoming calls promptly and professionally to provide assistance or transfer calls accordingly.
- Ensured compliance with all applicable laws and regulations related to the business operations.
- Performed opening and closing procedures according to established guidelines.
- Participated in team meetings to discuss operational issues and brainstorm ideas for improvement.
- Handled customer returns and exchanges according to company policy while maintaining excellent customer service.
- Resolved customer complaints in a polite manner while ensuring satisfaction at all times.
- Performed additional duties as assigned by management.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Processed sales transactions to prevent long customer wait times.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Provided assistance with loading purchased items into customer vehicles.
- Replenished stock on shelves, racks, and displays to maintain adequate inventory levels.
- Greeted customers and answered questions about merchandise, services, and store policies.
- Organized shopping carts in designated areas for easy retrieval by customers.
- Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
- Operated cash register to process customer payments accurately and efficiently.
- Performed bagging operations for purchases according to company standards.
- Monitored customer traffic patterns to ensure efficient flow of customers through checkout lines.
- Swept floors and removed trash from store premises on a regular basis.
- Stocked shelves with incoming shipments of merchandise in accordance with store layout plans.
Education
High School Diploma -
Laughlin Jr/Sr High School
Laughlin, NV06-2011
Skills
- Strong Communication Skills
- Reliability and punctuality
- Patience and Empathy
- Memory retention
- Team player mentality
- Cleanliness and sanitation
- Responsible Alcohol Service
- Excellent customer service
- Salesmanship
- Food Service
- Payment Processing
- Menu knowledge
- Money Handling
- Order Accuracy
- Adaptable and Flexible
- Dining customer service
- Attention to Detail
- Point of Sale (POS) system operations
- Task Prioritization
- Organizational Skills
- Transactions and Cash handling
- Team Collaboration
- Time management abilities
- Age Verification
- Multitasking
- Safe alcohol service
- Professional Demeanor
- Responsible
- Liquor, wine, and food service
- Active Listening
- Menu Recommendations
- Cool Under Pressure
- Ability to Lift 30 Pounds
- Beverage Preparation
- Quality Control
- Problem-solving abilities
Timeline
Bartender
Maggianos Little Italy
09.2024 - Current
Beverage Server/Bartender
Avi Resort and Casino
11.2017 - 07.2024
Beverage Server/Event Bartender
Edgewater Casino
01.2017 - 11.2017
Busser/Hostess/Cashier
Bumbleberry Flats(Restaurant in the Pioneer Casino
06.2016 - 01.2017
Beverage Server/Night Club Server
Riverside Hotel & Casino
11.2014 - 06.2016
Busser
Riverside Hotel & Casino
01.2013 - 11.2014
All Purpose Clerk
Smiths Food And Drug
11.2011 - 01.2013
High School Diploma -
Laughlin Jr/Sr High School