Sophia Palmer
North Highlands,USA
Summary
Highly communicative professional with more than 8 years of expertise at Customer service oriented Jobs. Team player provides exceptional service. Background in workers comp, logistics, HR services, customer service, and data entry.
Overview
2
2
years of professional experience
Work History
Provider concierge
Delta Dental
08.2022 - 10.2022
- Researches and responds directly and/or indirectly to inquiries from network dentists or local member companies regarding contractual issues, escalated claims, fees, participation, and other provider network related issues
- Remote
UR Coordinator
Allied Managed Care
03.2022 - 07.2022
- UR Coordinator Review, examine, investigate, and analyze workers' compensation claims
- Interact with injured employees to ensure awareness and understanding of the workers' compensation process, requirements, and entitlements
- Review, examine, investigate, and analyze workers’ compensation claims
- Interact with injured employees to ensure awareness and understanding of the workers’ compensation process, requirements, and entitlements
- Prepare and issue notices in accordance with mandated requirements and regularly review and stay abreast of applicable laws that may impact how claims are processed
- Establish claim reserve levels by estimating the cost of each assigned claim; monitor reserves and update amounts as necessary
- Coordinate medical treatment for injured employees and provide information to treating physicians regarding employee’s medical history, health issues, and job requirements
- Identify subrogation potential and pursue the process of reimbursement
- Serve as a liaison between medical providers, employees, legal professionals, and City Departments
- Inform departments of an injured employee’s work restrictions and coordinate appropriate accommodations
Medical Admin (Covid Screener)
Broadridge
12.2021 - 04.2022
- As a Covid test screening administer, I proctored Covid -19 test for asymptomatic associates onsite
- And submit associate information and test batch id into Matrix database
- Informing associates and implementing California OSHA guidelines for safety protocol during Covid-19
- Conducting risk assessments of associates’ medical health to evaluate eligibility to continue working, start quarantining, and clearing associates to return to work
- Then I report back to their supervisors If they are clear to remain at work, unable, or can return to work
- Database entry, inputting and updating excel spreadsheets, scanning and transferring documents into electronic files
- Assisting the Safety Manager, Greg Baughman with maintaining OSHA compliance for Broadridge’s onsite chemicals list
- While accomplishing this task I collaborated with multiple departments onsite; Production Maintenance, Print Ops, and Facilities to complete an updated list of chemicals the site is currently using as well as what chemicals the site has discontinued using
- Appointment setting Covid-19 test for symptomatic associates with onsite nurse
- Work under and with Human Resources department
- Title COVID Screener and Human Resources assistant
Inbound Customer Service Representative
General Logistics Systems
07.2021 - 12.2021
- Guide and process customer inquiries in a fast-paced environment using world-class technology Communicate with customers via phone, email, and chat Solve customer problems and find the best possible solutions Provide knowledgeable answers to questions about products, pricing, and availability Respond to shipping inquiries and answer order status questions Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service
- Supervisor Monique Delonie
Outbound Customer Service Rep/trainer
General Logistics Systems
07.2021 - 11.2021
- Respond to customer inquiries and logistical issues by phone or email
- Research and investigations on missing, problem parcels and freight
- Corresponding with dispatch, operations, government team, internal departments
- Training Inbound representatives
- Initiating and solving missing traces regarding missing parcel and freight shipments
- Integrated systems between May2021 - Aug2021
- Supervisor Elida
Cashier/ Cold Storage Dept. Lead/ Stocker
Grocery Outlet
08.2020 - 08.2020
- Receive and process POS transactions as well as payments by cash, credit, debit, or google/apple pay
- Answered questions regarding the store and its merchandise
- Stocked shelves and supplies and organized displays
- Developed positive customer relationships through friendly greetings and exceptional customer service
- Organization of racks and shelves to maintain the visual appeal of the store
- Received weekly sales circulars and monitored price changes
- Business Owners Brian, and Deborah
Education
GED -
Roseville Adult School
Roseville, CA06-2012
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Telephone etiquette
- Hospitality
- Exceptional communication
- Training and mentoring
- Maintaining composure
- Detail-oriented approach
- Administrative support
- Conflict resolution
- Reliable punctuality
- Effective decision making
- Quality assurance
- Superior organization
- Advanced time management
- Hospitality service expertise
- Efficient resourcefulness
Timeline
Provider concierge
Delta Dental
08.2022 - 10.2022
UR Coordinator
Allied Managed Care
03.2022 - 07.2022
Medical Admin (Covid Screener)
Broadridge
12.2021 - 04.2022
Inbound Customer Service Representative
General Logistics Systems
07.2021 - 12.2021
Outbound Customer Service Rep/trainer
General Logistics Systems
07.2021 - 11.2021
Cashier/ Cold Storage Dept. Lead/ Stocker
Grocery Outlet
08.2020 - 08.2020
GED -
Roseville Adult School
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