Sophia Pauls
Brooksville,FL
Summary
Proven Front Desk Receptionist at Microtel Hotel, adept in enhancing customer satisfaction through exceptional customer service and efficient front desk operations. Skilled in cash handling and problem-solving, consistently delivering first-rate service and maintaining a professional environment. Demonstrates strong time management and listening skills, contributing to team success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Microtel Hotel - Brooksville
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Esthiology
Aveda Institute - Brandon, FL
Brandon06.2024
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Team Collaboration
- Problem-solving skills
Certification
Microneedling
Timeline
Front Desk Receptionist
Microtel Hotel - Brooksville
11.2023 - Current
Esthiology
Aveda Institute - Brandon, FL
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