Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Perez

Canyon Lake,TX

Summary

Dynamic professional with proven expertise in customer service and time management, at TJ Maxx and Texas Roadhouse. Excelled in enhancing customer satisfaction and engagement through exceptional service and leadership. Skilled in multitasking under stress, i also am very determined to learn new things and progress my knowledge. Achievements include significantly resolving complex issues, demonstrating adaptability across departments.

Overview

1
1
year of professional experience

Work History

Womens Associate

TJ Maxx, TJX Companies
06.2024 - 10.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Demonstrated adaptability by cross-training in multiple departments within the retail environment as needed.
  • helped customers find needed items such as clothes, makeup, house items, etc.
  • Very good with time management and helping customers right away while also doing my tasks.

Restaurant Hostess

Texas Roadhouse
04.2024 - 06.2024
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Demonstrated Strong Multitasking skills
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Education

No Degree - Criminal Justice

Texas State University
San Marcos, TX
05-2027

Skills

  • Customer service
  • Time management
  • teamwork
  • working under stress
  • Customer engagement
  • Leadership qualities
  • Product knowledge

Timeline

Womens Associate

TJ Maxx, TJX Companies
06.2024 - 10.2024

Restaurant Hostess

Texas Roadhouse
04.2024 - 06.2024

No Degree - Criminal Justice

Texas State University

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Sophia Perez