Summary
Work History
Education
Skills
Working out at the gym
Languages
Timeline
Hi, I’m

Stella Kaplanov

Tucson,AZ

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 150 pounds. Highly experienced in performing quality inspections and machinery operations. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Highly efficient worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Conscientious worker with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Work History

Marshalls
Lombard, Illinois

Womens Associate
10.2021 - 08.2021

Job overview

  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.

Casa Margarita
La Grange, Illinois

Hostess
09.2020 - 05.2021

Job overview

  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Documented reservations and communicated changes to guests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Recorded available tables after seating each party using specialized seating software.

Education

Hinsdale Central High School
Hinsdale, Illinois

High School Diploma
06.2022

Skills

  • Customer Service
  • Verbal and Written Communication
  • Attention to Detail
  • Monetary Transactions
  • Stockroom Management
  • Hospitality Management
  • Guest Satisfaction
  • Folding Clothes

Working out at the gym

A hobby of mine is working out at the gym. I use it as a way to process my emotions and deal with them in a healthy way, which is also beneficial to my well-being. I started going to the gym about 2 years ago and it is probably one of the best decisions I ever made.

Languages

Bulgarian
Native or Bilingual
Spanish
Professional Working

Timeline

Womens Associate

Marshalls
10.2021 - 08.2021

Hostess

Casa Margarita
09.2020 - 05.2021

Hinsdale Central High School

High School Diploma
Stella Kaplanov