Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Sophia Phillips-Dar

Santa Barbara,CA

Summary

Experienced worker looking for part time employment as an SBCC student! I have excellent customer service skills, and am very willing to be trained in different positions as well. I work well with others and am able to stay focused during shifts, would love to be apart of your team!

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Renata's Restaurant
06.2022 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Worked a POS system and handled customer bills.

House Sitter

Private Residence
03.2023 - 03.2023
  • Communicated with homeowner via phone or text.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Cared for houseplants by frequently watering during owners' absence.


Sales Associate

Kohl's
11.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Worked a pos system and checked out customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Hostess

Bayfront Restaurant
05.2021 - 11.2021
  • Greeted customers upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Backed up servers by checking on tables and retrieving items for guests.


Housekeeper

Private Residence
02.2021 - 05.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

High School Diploma -

Academy of The Redwoods
Eureka, CA

No Degree - Liberal Arts And General Studies

Santa Barbara City College
Santa Barbara, CA
06.2024

Skills

  • To-Go Order Preparation
  • Food Handler's Certified
  • Item Promotion
  • Answer Telephone Calls
  • Excellent Customer Service Skills
  • Menu Board Art
  • Check Payment Processing
  • Enter Orders
  • Dining Reservations
  • Waiting Tables
  • Cash Handling

Additional Information

References:

Lorenza Simmons:

Former manager, Renata's Restaurant

(707) 845-3983

Alicia McCabe

Work colleague

(707) 601-9135

Ellen Dar

Former employer

(707) 599-0049

Sparrow Ray-Kaneko

Work colleague

(707) 601-7838

Languages

Spanish
Limited Working

Timeline

House Sitter

Private Residence
03.2023 - 03.2023

Restaurant Hostess

Renata's Restaurant
06.2022 - Current

Sales Associate

Kohl's
11.2021 - 03.2022

Hostess

Bayfront Restaurant
05.2021 - 11.2021

Housekeeper

Private Residence
02.2021 - 05.2021

High School Diploma -

Academy of The Redwoods

No Degree - Liberal Arts And General Studies

Santa Barbara City College

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Sophia Phillips-Dar