Sophia Piccione
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Manager
Fazolis
Greenwood
06.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new employees on food safety and service standards.
- Resolved customer inquiries and complaints promptly to maintain a positive experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Newks Eatery
Greenwood
05.2023 - 03.2024
- Managed staff schedules to maintain adequate coverage during peak hours.
- Monitored dining area cleanliness and organized seating arrangements for guests.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Restaurant Busser
Iarias Italian Restaurant
Indianapolis
02.2021 - 01.2023
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted servers by delivering food and beverages promptly to tables.
- Cleared and reset tables efficiently after guests finished their meals.
Education
Indiana High School Equivalency
Greenwood, INSkills
- Customer service
- Team building
- Employee training
- Operational management
- Problem solving
- Attention to detail
Timeline
Manager
Fazolis
06.2025 - Current
Manager
Newks Eatery
05.2023 - 03.2024
Restaurant Busser
Iarias Italian Restaurant
02.2021 - 01.2023
Indiana High School Equivalency