Sophia Ramirez
Riverside,CA
Summary
Dynamic leader with a proven track record at Walgreens in enhancing team performance, and ensuring compliance with industry standards. Demonstrated expertise in strategic problem resolution and customer relations, effectively fostering positive brand images. Recognized for exceptional document formatting and prioritization skills, contributing to increased customer satisfaction, and operational efficiency. Aiming to leverage these competencies to drive further improvements in organizational effectiveness. Detailed Client Service Associate, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Manager
Walgreens
Corona, CA
11.2021 - Current
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
Walmart
Corona, CA
04.2018 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School -
Norte Vista High School
NorcoCollege -
Norco College
NorcoSkills
- Fast learner
- Experienced in Document Formatting
- Effective Leadership
- Strategic Problem Resolution
- Money handling
- Prioritization
- Calm demeanor
- Creative problem solving
- Customer relations
Projects
Project Name, Volunteer at Robert S. pet adoption center
Awards
Computer Skills Developer Certificate, Online Training program, 06/01/19
Languages
Fluent English
Timeline
Manager
Walgreens
11.2021 - Current
Customer Service Representative
Walmart
04.2018 - 12.2020
High School -
Norte Vista High School
College -
Norco College