Robert Estrada-Contreras
Albuquerque
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Over 15 years of experience in customer service. Proven ability to enhance customer satisfaction through effective communication and operational efficiency.
Overview
16
16
years of professional experience
Work History
Manager
Gills Point S Tire and Auto Service
Albuquerque
01.2011 - Current
- Managed daily operations of tire sales and service department.
- Looking up and ordering parts for vehicles.
- Maintaining a clean environment and organized workshop.
- Supervised staff to ensure high-quality customer service experiences.
- Managed scheduling of appointments for efficient service delivery. and workflow to maximize service efficiency.
- Optimized inventory management processes for tire and accessory stock to support operational efficiency.
- Assessed customer needs to coordinate appointments and service drop-offs for auto services.
- Analyzed customer feedback to improve service offerings and satisfaction.
- Upheld customer service standards while addressing issues to enhance overall customer satisfaction.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
High School Diploma -
Albuquerque High
Albuquerque, NM05-2007
Skills
- Inventory management
- Appointment scheduling
- Vehicle inspection
- Outstanding customer service
- Fast learner
- Performance management
- Being organized is key
- Communication and problem solving
- Can handle fast-paced environments
- Team player My team grows I grow
- Effective communication
- computer knowledge creating work orders, closing out invoices, looking up and ordering parts and or tires for vehicles
Timeline
Manager
Gills Point S Tire and Auto Service
01.2011 - Current
High School Diploma -
Albuquerque High