Sophia Ratley
Cool,CA
Summary
Energetically driven and customer-focused, I leveraged expertise in cash register systems and exceptional customer service at Cool Florist and Gifts to enhance customer satisfaction and foster repeat business. Demonstrated professionalism and empathy, mentoring new staff and resolving issues swiftly, significantly improving team performance and customer relations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Server position. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
Work History
Cashier
Cool Florist and Gifts
11.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Food Server
Rosa-Lucca Estates
07.2022 - 10.2023
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Education
No Degree -
American River Charter School
Georgetown, CA06.2026
Skills
- Work Ethic and Integrity
- Customer Assistance
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Professionalism and Courtesy
- Cash register system
- Patience and Empathy
- Cleaning and sanitizing
- Customer service excellence
Languages
Spanish
Limited Working
Timeline
Food Server
Rosa-Lucca Estates
07.2022 - 10.2023
Cashier
Cool Florist and Gifts
11.2020 - Current
No Degree -
American River Charter School
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