SONDRA SAMUELS
Plummer,ID
Summary
Achieved improved customer satisfaction through effective service delivery and problem resolution. Enhanced team collaboration to facilitate smooth management operations. Leveraged diverse experiences to contribute to overall organizational success.
Overview
10
10
years of professional experience
Work History
CASHIER
Warpath
03.2023 - 02.2026
- Assisted customers with product selection, providing knowledgeable recommendations and enhancing shopping experiences.
- Monitored inventory levels and restocked shelves to maintain optimal product availability.
- Collaborated with team members to execute promotional displays, ensuring alignment with marketing strategies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
HOUSEKEEPING TEAM LEAD
Coeur d'Alene Casino
03.2020 - 03.2021
- Cleaned and maintained cleaning equipment in good operable condition.
- Cleaned public areas, waiting rooms, and washrooms, consistently maintaining housekeeping equipment and identifying areas in need of immediate attention.
- Disinfected equipment and supplies using germicides or steam-operated sterilizers.
- Performed special and routine cleaning and maintenance.
- Responded appropriately to customer's special cleaning requests.
- Kept spaces clean and orderly with frequent light attention to dusting, removing trash and tidying pillows and bedding.
- Promoted positive guest relations through prompt, courteous, and efficient service while maintaining an upscale atmosphere meeting specifications and establishing standards.
- Maintained supply room inventory.
- Checked vacant rooms regularly to verify cleanliness and freshness by clearing away trash and other disposable material, consistently maintaining the highest levels of housekeeping standards.
- Kept housekeeping supervisor updated on preventive housekeeping maintenance and restocking needs for supplies, linen, laundry, and accessories.
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
- Recognized by employer for exhibiting impeccable standards in maintaining clean, sanitized, tidy, and pleasant facility.
HOTEL FRONT DESK CLERK
Coeur d'Alene Casino
03.2017 - 03.2020
- Registered and assigned rooms to guests, provided room keys, received messages, and maintained accounts.
- Managed complaints, handled disputes, and resolved conflicts.
- Advised housekeeping staff of vacated rooms ready for cleaning.
- Confirmed group reservations and arranged personal services for preferred customers and attendees of special events.
- Posted charges for rooms, food, liquor, or telephone calls to account ledgers.
- Answered inquiries about hotel services travel directions, nearby shopping, restaurants, and entertainment venues.
- Resolved problems with rooms by contacting housekeeping and maintenance to address issues.
- Greeted guests on arrival and arranged for luggage to be taken to assigned rooms.
- Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment.
Benewah Market
03.2016 - 02.2017
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Processed cash register transactions by inputting product costs and giving back change.
- Solved complaints by customers and issued credits for returned merchandise.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Greeted all customers and provided prompt and friendly service.
- As keep the cashier areas clean and looking nice.
Education
High School Diploma -
Project CDA
1619 N 9th St, Coeur D'Alene, ID 8381406-2012
Skills
- Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
- Delivered effective customer assistance through active listening and tailored solutions to meet client needs
- Achieved high levels of team productivity through unwavering commitment to work ethic and integrity Enhanced organizational reputation by upholding ethical standards in all interactions Drove team success by promoting a culture of trust and accountability
- Achieved improved team cohesion by applying patience and empathy in conflict resolution Enhanced collaboration through effective communication and understanding of diverse perspectives Drove positive outcomes by fostering an inclusive environment that valued emotional intelligence
- Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds
- Implemented systematic cleaning and sanitizing procedures to enhance overall cleanliness and sanitation
- Trained team members on best practices for providing outstanding customer service and support
- Achieved timely project completions by promoting a culture of reliability and punctuality Enhanced team performance through unwavering commitment to schedules Drove successful outcomes by establishing a dependable work ethic among team members
- Oversaw cash register activities, maintaining precise cash handling and providing prompt assistance to customers
- Implemented strategies for conflict resolution, ensuring effective communication and understanding among parties involved
- Utilized systematic approaches to diagnose and solve complex problems, enhancing operational efficiency
- Executed daily operations of point-of-sale systems, ensuring accurate transaction management and system functionality
- Conducted training workshops to equip staff with essential tools and techniques for operational excellence
- Achieved high levels of identity verification accuracy through diligent process management Enhanced security protocols by implementing effective verification strategies Improved overall transaction integrity through thorough identity checks
- Guided and supported staff through mentoring relationships to foster professional advancement
- Achieved seamless project execution through effective multitasking and organization Enhanced team collaboration by implementing structured workflows Improved operational efficiency by prioritizing tasks and resources effectively
- Achieved improved client satisfaction through empathetic engagement and attentive listening Enhanced team dynamics by promoting patience and understanding in conflict resolution Drove initiatives that resulted in stronger relationships with stakeholders
- Monitored stock levels and coordinated timely restocking to prevent shortages and enhance customer satisfaction
- Trained team members on upselling techniques to improve overall sales performance and customer satisfaction
- Achieved increased customer engagement through effective promotional strategies Enhanced sales performance by optimizing discount initiatives Drove successful promotional campaigns that resonated with target audiences
- Facilitated collaborative problem-solving sessions to develop effective solutions for team obstacles
Timeline
CASHIER
Warpath
03.2023 - 02.2026
HOUSEKEEPING TEAM LEAD
Coeur d'Alene Casino
03.2020 - 03.2021
HOTEL FRONT DESK CLERK
Coeur d'Alene Casino
03.2017 - 03.2020
Benewah Market
03.2016 - 02.2017
High School Diploma -
Project CDA