Sophia Reed
Edgewater
Summary
- An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Front Desk Sales Associate
Massage Envy
Ormond Beach
07.2024 - Current
- Educated customers on services and products offered at the wellness center.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of front desk area and retail space.
- Handled customer inquiries and resolved concerns with professionalism.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Maintained cleanliness of assigned areas using appropriate cleaning techniques and supplies.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Customer Support Associate
Nsb Print Pak & Ship
New Smyrna Beach
07.2022 - 07.2024
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Front of House Team Member
Chick-Fil-A Dwarf House
Edgewater
06.2021 - 07.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Registered guest information on database to maintain accuracy and tracking information.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
Esthetician License - Esthetician
Cindy Lees Facial & Nails Institute
Daytona Beach, FL11.2023
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL06.2023
Skills
- Ability to Be Flexible
- Effective communication
- Active Listening
- Problem-Solving Ability
- Organizational Skills
- Order Fulfillment
references
Massage Envy
Ormond Beach, FL
Contact: Star Rose
386-944-1970
NSB Print Pak & Ship
Contact: Mirelle Eichhorn
386-690-4015
Chick-Fil-A
Edgewater FL
Contact: Jolene Smith
386-478-1490
Certification
- Facial specialist
- Issued: October 31st, 2023
References
References available upon request.
Timeline
Lead Front Desk Sales Associate
Massage Envy
07.2024 - Current
Customer Support Associate
Nsb Print Pak & Ship
07.2022 - 07.2024
Front of House Team Member
Chick-Fil-A Dwarf House
06.2021 - 07.2022
Esthetician License - Esthetician
Cindy Lees Facial & Nails Institute
High School Diploma -
New Smyrna Beach High School