Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Sophia Renteria

San Antonio

Summary

Accomplished Manager with a proven track record at McDonald's, enhancing customer satisfaction and improving safety procedures. Expert in staff management and development, blending hard skills like time management with soft skills such as relationship building. Achieved significant team performance through effective leadership and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Manager

McDonald's
08.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.

Crew Member

Fruteria La Tropicana
03.2021 - 07.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Architectural Engineering

Northwest Vista College
San Antonio, TX

High School Diploma -

John Jay High School
San Antonio, TX
06.2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management

Additional Information

I go to church on Wednesday and Sunday and I teach as well as take care of the kids there. We help them develop understanding skills as well as memorizing and reading skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary

Timeline

Manager

McDonald's
08.2021 - Current

Crew Member

Fruteria La Tropicana
03.2021 - 07.2021

Architectural Engineering

Northwest Vista College

High School Diploma -

John Jay High School

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Sophia Renteria