SOPHIA RICHARDS
Sluggers
Chicago,IL
6
years of professional experience
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Work History
Bartender
7 Months- Crafted and served diverse beverage selections, ensuring high customer satisfaction and repeat business.
- Implemented efficient workflow strategies during peak hours to improve service speed and accuracy.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Key Holder
2 Months- Supervised daily store operations to ensure optimal customer service and satisfaction.
- Managed cash register functions, including processing transactions and balancing tills.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Implemented inventory management processes to maintain stock accuracy and availability.
Sever Lead
1 Year 8 Months- Delivered exceptional customer service, ensuring satisfaction and repeat patronage.
- Trained new servers on menu offerings and service protocols for optimal performance.
- Collaborated with kitchen staff to expedite food preparation and delivery processes.
- Managed cash handling procedures, ensuring accuracy in transactions and reconciliations.
Front Desk Administrator
5 Months- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Streamlined communication between residents and maintenance staff, enhancing service response times.
- Developed onboarding materials for new staff, improving training consistency and effectiveness.
- Coordinated resident events, fostering community engagement and satisfaction within the living environment.
Training Lead
2 Years 5 Months- Analyzed data from past trainings to identify areas for improvement in organization’s learning environment.
- Designed and facilitated interactive multimedia activities, including videos, audio clips, and quizzes, to enhance learner engagement.
- Provided feedback and guidance to team members on their performance related to training objectives.
- Led in a classroom like setting to help further the education of the trainees.
- Presented post-training assessment results to senior leadership team to inform future training initiatives.
Key Holder
8 Months- Executed opening, closing and register functions to meet business requirements.
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Executed opening, closing, and register functions to ensure smooth daily operations.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Organized merchandise displays to enhance product visibility and create appealing shopping experience.
- Maintained company standards for merchandising, visual presentation, and housekeeping to support brand image.
Education
High School Diploma
Skills
Customer Service
Drink Mixing
Menu Knowledge
Customer Interaction
Training New Staff
Customer service
Inventory Management
Team Collaboration
Task Management
Staff Presentations
Timeline
Bartender
Sluggers
2025.12 - CurrentRead More
Key Holder
Victoria Secret
2025.09 - 2025.11Read More
Front Desk Administrator
The Hive Student Living
2024.12 - 2025.05Read More
Sever Lead
Alley 64
2023.11 - 2025.07Read More
Training Lead
Portillos
2021.05 - 2023.10Read More
Key Holder
Platos closet
2020.03 - 2020.11Read More
Batavia High School
High School Diploma
Read More