Sophia Rodriguez
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator / Receptionist
North Texas Imaging
Dallas, TX
01.2023 - 07.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Promoted a welcoming atmosphere through professional communication and attentive interpersonal skills.
- Scheduled, coordinated and confirmed appointments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately reducing conflicts or double bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Organized and maintained files and records to ensure up-to-date documentation.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both patients and radiology technicians.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Scheduled appointments for customers in person or over telephone.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Uncertified Medical Assistant
PM Pediatrics Urgent Care
Dallas, TX, USA
10.2022 - 01.2023
- Documented vital signs for patients
- Obtained patient medical history, medication information, symptoms and allergies
- Directed patients to exam rooms; fielded questions and prepared for physician examinations
- Cleaning and organizing the rooms before every patient
- Taught patients about medications, procedures and care plan instructions
- Collaborated with medical and administrative personnel to maintain patient focused, engaging and compassionate environment
- Swabbing patient for Rapid strep, flu and covid testing
- Verified appropriate lab couriers pick up collected lab specimens
- Give patients medication if needed
New Born Hearing Screener
Mednax
Dallas, TX, USA
11.2021 - 08.2022
- Conducted newborn hearing screenings on infants in nursery and NICU prior to discharge from hospital
- Worked directly with nursing staff, Doctors, patients, and parents to communicate relevance of hearing screening and to support positive outcomes
- Assisted with database management for patient, billing and appointment information
- Scheduled follow up for failed screens to support patients' needs
- Maintained and used hearing screening equipment
- Maintained energy and enthusiasm in fast-paced environment
Customer Service Representative
Virgin Pulse
Dallas, TX, USA
08.2018 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- I was able to schedule members accordingly to the health coaches calendars that fit well within both the member and coaches time
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity
- Helped clients set and achieve health and wellness goals
- Time management
- Familiar to Zendesk, word, power point, and computer literacy
Education
High School Diploma -
Sunset High School
05.2017
Skills
- Bilingual- (English & Spanish)
- Customer service
- Fast Learning Skills
- Active Listening Skills
- Committed Team Player
- Calm and Professional Under Pressure
- Quality Patient Care
- Data Recording
- Critical Thinking
Certification
Phlebotomy Technician
Timeline
Scheduling Coordinator / Receptionist
North Texas Imaging
01.2023 - 07.2023
Uncertified Medical Assistant
PM Pediatrics Urgent Care
10.2022 - 01.2023
New Born Hearing Screener
Mednax
11.2021 - 08.2022
Customer Service Representative
Virgin Pulse
08.2018 - 11.2021
High School Diploma -
Sunset High School