Jade Colt
Lakewood,WA
Summary
Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of things and training in a new job. Motivated to learn, grow and excel in a new industry. I'm a dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Surgery Scheduling Coordinator
Clarus Eye Center
08.2024 - Current
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with facilities to set up surgeries for patients.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
Front Desk Medical Receptionist
Lifestance Health
11.2021 - 09.2023
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Helped patients complete necessary medical forms and documentation.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Checked patient insurance, demographic, and health history to keep information current.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Receptionist
Retina Institute Of Washington
02.2021 - 11.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
Administrative Clerk
Capstone Logistics LLC.
04.2017 - 01.2020
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Answered multi-line phone calls and transferred callers to appropriate department or staff member.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Entered po numbers data into system and updated customer contacts, deliveries and pallets information to keep records current.
- Authorized checks, and printed receipts for bills given to truck drivers coming in.
- Checked in truck drivers, and assigned them doors to get offloaded.
Retail Sales Associate
Zayra’s Fashion
08.2016 - 02.2017
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Folded and arranged merchandise in attractive displays to drive sales.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Maintained clean sales floor and straightened and faced merchandise.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers by answering questions and fulfilling requests.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Assisted customers with locating and choosing merchandise in any store department.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
High School Diploma -
Clover Park Technical College
Lakewood, WA12.2020
Skills
- Customer follow-up
- Spreadsheet development
- Billing and Invoicing
- Database Entry
- Cash Management
- Verbal and written communication
- Bilingual, fluent Spanish and english speaker
- Organized
- Sorting and labeling
- Taking Directions
- Appointment Scheduling
- Payment collection
- Medical office administration
- HIPAA compliance
- Calendar management
- Documentation scanning
- Data entry proficiency
- Maintaining confidentiality
- Medical information release
- Medical records management
Additional Information
References:
- Jamie Ameline - Operation's manager at LifeStance Health
253-267-2394
- Daena Puente - Ex Coworker at Lifestance Health
253-230-2712
- Surrinah Sayavong - Previous Suppervisor at Retina Institute of WA.
253-222-2997
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduling Coordinator
Clarus Eye Center
08.2024 - Current
Front Desk Medical Receptionist
Lifestance Health
11.2021 - 09.2023
Medical Receptionist
Retina Institute Of Washington
02.2021 - 11.2021
Administrative Clerk
Capstone Logistics LLC.
04.2017 - 01.2020
Retail Sales Associate
Zayra’s Fashion
08.2016 - 02.2017
High School Diploma -
Clover Park Technical College