Renee Carter
Warrensburg,MO
Summary
Detail-oriented Surgical Coordinator with expertise in optimizing orthopedic surgical schedules and facilitating communication among patients, surgeons, and medical staff. Managed insurance authorizations and patient eligibility to streamline preoperative processes, while ensuring HIPAA compliance. Developed a comprehensive database for tracking patient information, enhancing workflow and operational efficiency.
Overview
7
7
years of professional experience
Work History
Surgery Scheduling Coordinator
Western Missouri Bone and Joint
Warrensburg, MO
05.2019 - Current
- Coordinated orthopedic surgery schedules with Western Missouri Bone and Joint providers.
- Verified insurance authorization and patient eligibility before surgery appointments.
- Communicated preoperative instructions to patients and surgical teams.
- Verified patients received the proper clearance from there other medical providers
- Confirmed operating room availability with hospitals and procedure staff.
- Resolved scheduling conflicts for surgeons, patients, and anesthesia teams.
- Prepared surgical packets, referrals, and required documentation for cases.
- Responded to patient questions about surgery timing and preparation.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Communicated with insurance companies to determine coverage for specific procedures.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Resolved any discrepancies between patient records and pre-surgery documentation.
- Created a database to track patient information, surgery dates and other relevant data.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated surgery schedules for surgical practice patients and providers
- Communicated surgery instructions with patients, families, and care teams
- Prepared operating room bookings and surgeon calendar updates
- Tracked preoperative clearances and documentation in medical office systems
- Resolved scheduling conflicts with clinical staff and hospital departments
- Supported postoperative follow-up appointments and referral coordination
- Participated in continuing education courses related to surgical coordination techniques.
- Educated patients on at-home surgery preparation requirements and post-operative care process.
- Managed schedules for multiple surgeons within the same facility.
- Communicated effectively with patients to answer questions about their treatment plans and upcoming surgeries.
- Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
- Scheduled follow-up appointments as designated by physician.
Education
Warrensburg High School
Warrensburg, MOSkills
- Surgery scheduling
- Insurance verification
- Authorization management
- Electronic health records
- Patient scheduling
- Patient coordination
- Patient check-in
- Patient follow-up
- Medical documentation
- Updating charts
- Documentation scanning
- HIPAA compliance
- Software knowledge
- Time management
- Data entry proficiency
- Attention to detail
- Clear communication
- Conflict resolution
- Problem solving
- Teamwork orientation
- Office workflow support
- Copayment collection
- Patient relations
- Typing
- Clerical support
- Clerical support
CNA/CMT
- Helped patients with activities of daily living
- Provided emotional support
- Administered medication at appropriate times
Timeline
Surgery Scheduling Coordinator
Western Missouri Bone and Joint
05.2019 - Current
Warrensburg High School